Implementation, Program Specialist (Remote)

United Parcel Service Sweden Aktiebolag; El Paso (TX); Remote; USD 85,000 - 125,000; Full time

Job summary

UPS Healthcare Precision Logistics is seeking an Implementation Lead to manage client implementations from handoff to go-live and hypercare, coordinating cross-functional requirements and approvals. You will maintain records in Salesforce and generate status reports using Power BI and Excel, ensuring success across deployments.

The role emphasizes multi-priority management, risk identification, and timely action, with a Monday–Friday schedule supporting various regions.

Qualifications

• Client implementation, logistics, operations, or customer solutions.
• Strong cross-functional coordination, organization, communication, and problem-solving skills.
• Ability to manage multiple priorities, identify risks, and drive actions to completion.
• Proficiency with Excel, project trackers, and reporting tools.
• Working knowledge of MxTMS or ability to learn transportation management systems quickly.

Responsibilities

• Manage client implementations from commercial handoff through go-live and hypercare.
• Coordinate cross-functional requirements, milestones, risks, dependencies, and readiness activities.
• Develop client-specific SOPs and coordinate required Quality and Operations approvals.
• Lead implementation meetings, track actions, and drive issues to resolution.
• Monitor go-live performance, elevate risks, and coordinate hypercare support.
• Maintain accurate Salesforce, Blue Notes, and project records.
• Provide implementation status and performance reporting using Power BI, Excel, and project tools.

Skills

Cross-functional coordination

Organization

Communication

Problem solving

Excel

Power BI

Salesforce

Tools

MxTMS

Project trackers

Reporting tools

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics.

As the implementation group supporting UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Responsibilities

• Manage client implementations from commercial handoff through go-live and hypercare.


• Coordinate cross-functional requirements, milestones, risks, dependencies, and readiness activities.


• Develop client-specific SOPs and coordinate required Quality and Operations approvals.


• Lead implementation meetings, track actions, and drive issues to resolution.


• Monitor go-live performance, elevate risks, and coordinate hypercare support.


• Maintain accurate Salesforce, Blue Notes, and project records.


• Provide implementation status and performance reporting using Power BI, Excel, and project tools.

Requirements

• Client implementation, logistics, operations, or customer solutions.


• Strong cross-functional coordination, organization, communication, and problem-solving skills.


• Ability to manage multiple priorities, identify risks, and drive actions to completion.


• Proficiency with Excel, project trackers, and reporting tools.


• Working knowledge of MxTMS or ability to learn transportation management systems quickly.

Nice to Have

• Experience in project/program coordination


• Proficiency with Salesforce


• Time-critical healthcare logistics experience.


• SOP, Quality, or ISO document-control experience.


• Power BI experience.

How Success Is Measured

• Implementations delivered with complete requirements and readiness before go-live.


• Risks, dependencies, and action items proactively managed to closure.


• SOPs completed accurately and approved timely.


• Hypercare issues escalated and resolved quickly.


• Project and Salesforce records remain accurate and curre nt.

Other Criteria

• Job Grade: 114U


• Shift: Monday - Friday with working hours varying based on the region the employee is supporting or managing.


• Last day to apply is November/04/2026 End of day

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.