Healthcare Implementation Lead

United Parcel Service Sweden Aktiebolag; El Paso (TX); Remote; USD 85,000 - 125,000; Full time

Job summary

UPS Healthcare Precision Logistics is seeking an Implementation Lead to manage client implementations from handoff to go-live and hypercare, coordinating cross-functional requirements and approvals. You will maintain records in Salesforce and generate status reports using Power BI and Excel, ensuring success across deployments.

The role emphasizes multi-priority management, risk identification, and timely action, with a Monday–Friday schedule supporting various regions.

Qualifications

• Client implementation, logistics, operations, or customer solutions.
• Strong cross-functional coordination, organization, communication, and problem-solving skills.
• Ability to manage multiple priorities, identify risks, and drive actions to completion.
• Proficiency with Excel, project trackers, and reporting tools.
• Working knowledge of MxTMS or ability to learn transportation management systems quickly.

Responsibilities

• Manage client implementations from commercial handoff through go-live and hypercare.
• Coordinate cross-functional requirements, milestones, risks, dependencies, and readiness activities.
• Develop client-specific SOPs and coordinate required Quality and Operations approvals.
• Lead implementation meetings, track actions, and drive issues to resolution.
• Monitor go-live performance, elevate risks, and coordinate hypercare support.
• Maintain accurate Salesforce, Blue Notes, and project records.
• Provide implementation status and performance reporting using Power BI, Excel, and project tools.

Skills

Cross-functional coordination

Organization

Communication

Problem solving

Excel

Power BI

Salesforce

Tools

MxTMS

Project trackers

Reporting tools

Job description

UPS Healthcare Precision Logistics is seeking an Implementation Lead to manage client implementations from handoff to go-live and hypercare, coordinating cross-functional requirements and approvals. You will maintain records in Salesforce and generate status reports using Power BI and Excel, ensuring success across deployments.

The role emphasizes multi-priority management, risk identification, and timely action, with a Monday–Friday schedule supporting various regions.