Healthcare Implementation Leader — Onsite, Tech & Success

Flip; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Comprehensive healthcare

Unlimited vacation

Year-end time-off

Job summary

Flip is seeking a technically skilled implementation professional to partner with Customer Success, Product, and Engineering. You will own end-to-end technical implementations, configurations, and documentation to ensure successful go-lives and ongoing performance.

You will troubleshoot, support post-launch issues, and contribute to product improvements while engaging with healthcare customers and their IT teams.

Qualifications

• 3–7+ years in technical implementation, solutions engineering, technical support, or similar customer-facing technical role.
• Hands-on experience configuring integrations, APIs, webhooks, data mappings, or enterprise software implementations.
• Experience owning projects from technical discovery through production launch.
• Strong troubleshooting skills to isolate and resolve complex technical issues.
• Excellent written documentation and communication skills.
• Builder's mindset focused on scalable processes.
• Bonus: Healthcare tech platforms such as Athena, eClinicalWorks, Experity, Solv, Clockwise.

Responsibilities

• Lead technical onboarding from post-sale through production launch.
• Configure integrations, workflows, call routing, IVRs, telephony, and healthcare platforms.
• Translate customer requirements into scalable technical solutions.
• Manage testing, QA, and go-live readiness.

Skills

Technical implementation

Solutions engineering

Technical support

APIs & webhooks

Troubleshooting

Documentation

Healthcare tech

CCaaS platforms

Tools

Five9

Genesys

Talkdesk

NICE

Athena

eClinicalWorks

Experity

Solv

Job description

Flip is seeking a technically skilled implementation professional to partner with Customer Success, Product, and Engineering. You will own end-to-end technical implementations, configurations, and documentation to ensure successful go-lives and ongoing performance.

You will troubleshoot, support post-launch issues, and contribute to product improvements while engaging with healthcare customers and their IT teams.