Healthcare Front Office Lead: Training & Ops

Prima Medical Foundation dba MarinHealth Medical Network; United States; On-site; USD 34,000 - 48,000; Full time

Job summary

Prima Medical Foundation dba MarinHealth Medical Network is seeking a Front Office Lead for our MarinHealth practice. This leadership role coordinates the Front Office Coordinator team, supports physicians and patients, and trains frontline staff to ensure smooth daily operations.

You will work with the practice leader to optimize front desk workflows, handle insurance and billing queries, and improve communication across the front and back office while ensuring adherence to CARES standards and

Qualifications

• Education: High school diploma or GED is required.
• Experience: at least 1 year leading a medical office team.
• Experience with electronic medical records.
• Allscripts and GPMS experience is a plus.
• Experience in surgery scheduling.
• Strong Microsoft Office skills.
• Demonstrated leadership, punctuality and professionalism.
• Excellent customer service and communication skills.
• Ability to multi-task and manage front office operations.

Responsibilities

• Lead daily front office operations and oversee Front Office Coordinator team.
• Train staff and develop new skills for FOC team.
• Oversee front office tasks, insurance questions, and payment processes.
• Assist in interviews and staff training.
• Learn Allscripts and support clinicians in its use.
• Coordinate staffing to ensure adequate front office coverage.
• Improve communication between front and back office.
• Develop front office work schedules and standard operating procedures.
• Support practice management with forms, policies and billing issues.
• Manage authorization processes and recalls.
• Lead weekly staff huddles and report to practice leader.
• Ensure compliance with referrals, authorizations and best practices.
• Participate in hiring, performance reviews, and disciplinary actions.
• Provide feedback to physicians and leadership.
• Perform other duties as required.

Skills

Leadership

Punctuality

Customer service

Multi-tasking

Medical terminology

Communication

Professionalism

Team coordination

Education

High school diploma or GED

Tools

Allscripts

GPMS

Microsoft Office

Job description

Prima Medical Foundation dba MarinHealth Medical Network is seeking a Front Office Lead for our MarinHealth practice. This leadership role coordinates the Front Office Coordinator team, supports physicians and patients, and trains frontline staff to ensure smooth daily operations.

You will work with the practice leader to optimize front desk workflows, handle insurance and billing queries, and improve communication across the front and back office while ensuring adherence to CARES standards and