Front Office Lead: Healthcare Practice Manager

Marinhealth; Waldo (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

MarinHealth Medical Network seeks a Front Office Lead to guide the Front Office Coordinator team and collaborate with the Practice Leader and clinical staff. This role focuses on delivering efficient front-office operations, training staff, and ensuring smooth communication across the practice.

You will train, supervise, and develop front-office processes, assist with billing and authorizations, and help maintain high levels of patient service while supporting the overall practice goals.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of lead experience in a medical office.
• Experience with, and proficiency in, electronic medical records. Use of Allscripts and GPMS software a plus.
• Experience in surgery scheduling.
• Outstanding Microsoft Office skills.
• Demonstrated leadership skills.
• Demonstrated punctuality, reliability and professionalism.
• Demonstrated exceptional customer service skills.
• Ability to multi-task.
• Knowledge of medical terminology.
• Demonstrated tactful and professional communication.

Responsibilities

• Lead the Front Office Coordinator (FOC) team and coordinate day-to-day operations.
• Train and teach new skills to FOC staff.
• Manage insurance and collection questions, Meaningful Use indices, and pay-for-performance indices.
• Assist in interviews and train new employees.
• Become Allscripts proficient to support clinicians in the practice.
• Provide ongoing support to FOC staff and oversee assignments and staffing.
• Improve overall practice functioning with the management team.
• Coordinate communications between front and back practice with the Lead MA and Specialty Services Coordinator.
• Develop schedules for Front Office activities.
• Assist in policy development and process improvement for front office duties.
• Assist with billing concerns and collections processes.
• Learn authorization processes and assist in managing them.
• Run weekly staff huddle and manage agenda/reporting.
• Coordinate updating Quick reference guides and forms.
• Assist with computer and telecom issues and ensure compliance with referrals and authorizations.
• Participate in hiring, performance reviews, and disciplinary processes.

Skills

Leadership

Customer service

Multi-tasking

Communication

Medical terminology

Punctuality

Professionalism

Attention to detail

Education

High school diploma or GED

Tools

Allscripts

GPMS

Microsoft Office

Job description

MarinHealth Medical Network seeks a Front Office Lead to guide the Front Office Coordinator team and collaborate with the Practice Leader and clinical staff. This role focuses on delivering efficient front-office operations, training staff, and ensuring smooth communication across the practice.

You will train, supervise, and develop front-office processes, assist with billing and authorizations, and help maintain high levels of patient service while supporting the overall practice goals.