Front Office Leader, Medical Practice Operations

Prima Medical Foundation dba MarinHealth Medical Network; Petaluma (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

MarinHealth is seeking a Front Office Lead to guide the front office team, coordinate with clinicians, and support the Practice Leader. This role emphasizes leadership, scheduling, billing support, and policy implementation.

The position requires at least 1 year of lead experience in a medical office, proficiency with EMR systems, and strong Microsoft Office skills. A collaborative, patient-focused approach is essential.

Qualifications

• Education: High school diploma or GED certificate required.
• 1 year minimum lead experience in a medical office.
• Experience with electronic medical records (EMR).
• Use of Allscripts and GPMS software a plus.
• Experience in surgery scheduling.
• Outstanding Microsoft Office skills.
• Demonstrated leadership, punctuality, reliability and professionalism.
• Demonstrated exceptional customer service and ability to multi-task.
• Knowledge of medical terminology and professional communication.

Responsibilities

• Lead the Front Office Team day-to-day oversight.
• Train and mentor Front Office Coordinators.
• Coordinate front office operations with clinicians and back-office staff.
• Assist in hiring, performance reviews and disciplinary processes.
• Support practice management with scheduling, billing and authorization workflows.
• Ensure compliance with referral/authorization, recalls, deposits and best practices.
• Maintain and update front office procedures and reference guides.

Skills

Lead experience

Electronic medical records

Allscripts

GPMS

Surgery scheduling

Microsoft Office

Multi-tasking

Customer service

Professional communication

Education

High school diploma or GED

Tools

Allscripts

GPMS

Microsoft Office

Job description

MarinHealth is seeking a Front Office Lead to guide the front office team, coordinate with clinicians, and support the Practice Leader. This role emphasizes leadership, scheduling, billing support, and policy implementation.

The position requires at least 1 year of lead experience in a medical office, proficiency with EMR systems, and strong Microsoft Office skills. A collaborative, patient-focused approach is essential.