Healthcare Front Desk & Visitor Services Specialist

AltaPointe Health; Daphne, Northern (AL, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

EastPointe Hospital in Daphne, Alabama seeks a courteous front desk receptionist to welcome visitors, answer calls, and support administrative tasks. You will manage sign-in, HIPAA compliance, records requests, and coordinate with AltaPointe staff to connect visitors efficiently.

The role requires strong Microsoft Office skills, experience in hospital/office front desk, and excellent communication under interruptions, with attention to patient privacy and timely service.

Qualifications

• High school diploma or equivalent.
• One year of front desk/office experience in hospital or clinical setting.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Ability to concentrate and maintain accuracy with frequent interruptions.

Responsibilities

• Greets visitors in the lobby and handles sign-in with HIPAA compliance.
• Manages incoming/outgoing calls and connects to the appropriate AltaPointe staff.
• Keeps signage and records organized; maintains front desk and intake areas.
• Distributes mail and assists with basic administrative tasks as assigned.
• Coordinates with staff to maintain visitation calendars and staff calendars.

Skills

Customer service

Front desk experience

HIPAA compliance

Phone etiquette

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

ShoreTel phone system

Avatar system

IT-Points system

Job description

EastPointe Hospital in Daphne, Alabama seeks a courteous front desk receptionist to welcome visitors, answer calls, and support administrative tasks. You will manage sign-in, HIPAA compliance, records requests, and coordinate with AltaPointe staff to connect visitors efficiently.

The role requires strong Microsoft Office skills, experience in hospital/office front desk, and excellent communication under interruptions, with attention to patient privacy and timely service.