Healthcare Front Desk Supervisor — Patient Flow & Records

Azalea Health; Crescent City (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Talentify in Florida is seeking a Front Office Supervisor to oversee front desk staff in a fast-paced healthcare setting. You will manage customer service, supervise front desk personnel, and ensure accurate handling of medical records in compliance with Florida statutes.

The role emphasizes patient flow planning, coordination with the Front Office Director, and maintaining confidentiality while safeguarding funds and daily reconciliations.

Qualifications

• High School diploma or equivalent.
• 1-3 years healthcare front office experience with supervisory/admin responsibilities.

Responsibilities

• Complies with Florida statutes and FAC rules in safeguarding medical records.
• Receives subpoenas and processes per policies.
• Supervise front office staff to meet quality standards.
• Organizes front desk schedules and duties.
• Coordinate with Front Office Director.
• Ensure monthly completion of outreach letters and Medicaid paperwork.
• Monitor patient flow and assist as needed.
• Act as liaison between front desk, medical, and admin staff.
• Ensure funds are safeguarded and reconciliations completed.
• Maintain proficiency to perform cashier duties when needed.
• Receive and relay accurate telephone messages.
• Direct customers to resources and resolve service concerns.
• Review reports and monitor activities for accuracy.
• Discuss performance issues and implement improvement plans.
• Evaluate performance against regulations and propose actions.

Skills

Customer service

Supervisory

Team leadership

Communication

Policy & procedure knowledge

Education

High School diploma or equivalent

Job description

Talentify in Florida is seeking a Front Office Supervisor to oversee front desk staff in a fast-paced healthcare setting. You will manage customer service, supervise front desk personnel, and ensure accurate handling of medical records in compliance with Florida statutes.

The role emphasizes patient flow planning, coordination with the Front Office Director, and maintaining confidentiality while safeguarding funds and daily reconciliations.