Healthcare Front Desk Specialist - Patient-Focused

Texas Health Resources, Inc.; Texas; On-site; USD 21,000 - 28,000; Full time

Job summary

Texas Health Physicians Group in Fort Worth, TX is seeking a Medical Office Receptionist to join our front desk team. This role supports patient access with a welcoming demeanor, handles calls, and assists with appointment scheduling in a fast-paced clinic.

Responsibilities include collecting patient and insurance information, processing copays, and preparing charts for visits. Strong communication and computer skills are essential to succeed in this collaborative environment.

Qualifications

• High School Diploma or Equivalent.
• Six months healthcare or clinical customer service experience.
• Strong communication and computer skills.
• Knowledge of clinic procedures and professionalism.

Responsibilities

• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collecting copays and deductibles.
• Copies/scans patient access related materials into the EMR.
• Prepares charts for patient appointments ensuring all information is complete.
• Conducts patient check-out including pricing, collecting payments and scheduling follow-ups.
• Follows up with filing and retrieval of registration documentation in EMR.
• Confirms next day appointments and notifies patients of required documentation.
• Follows up on Missed Appointment Policy communications.
• Performs other duties as assigned.

Skills

Customer service

Phone etiquette

Scheduling

EMR

Communication skills

Teamwork

Education

High School Diploma

Tools

EMR system

Job description

Texas Health Physicians Group in Fort Worth, TX is seeking a Medical Office Receptionist to join our front desk team. This role supports patient access with a welcoming demeanor, handles calls, and assists with appointment scheduling in a fast-paced clinic.

Responsibilities include collecting patient and insurance information, processing copays, and preparing charts for visits. Strong communication and computer skills are essential to succeed in this collaborative environment.