Front Desk Representative (Full-Time) (Houston)

Texas Regional Physicians; Houston (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Texas Regional Physicians is seeking a dependable Front Desk Representative to be the first point of contact for patients in our Houston-area clinic. The role involves greeting patients, verifying demographics and insurance, collecting payments, and coordinating scheduling and referrals.

The ideal candidate has medical front desk experience, strong customer service skills, and the ability to multitask in a fast-paced environment while maintaining HIPAA compliance.

Qualifications

• Medical front desk experience preferred.
• Strong customer service and communication skills.
• Detail-oriented and able to work in a fast-paced environment.
• Comfortable handling financial transactions.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet and check in patients in a professional and welcoming manner.
• Verify and update patient demographics and insurance information.
• Maintain accurate patient records in compliance with HIPAA regulations.
• Collect copays, coinsurance, and deductibles; balance daily deposits.
• Schedule walk-in patients with physician orders; assist scheduling teams.
• Support providers and patient needs; keep lobby area professional.

Skills

Customer service

Bilingual English/Spanish

Multitasking

HIPAA compliant

Tools

EMR software

Job description

Description

Texas Regional Physicians (TRP) is a patient-focused, state-of-the‑art medical practice offering comprehensive care across multiple specialties, including pain management, orthopedics, and related services. Our integrated model allows patients to receive coordinated, efficient care in one location—eliminating unnecessary visits and improving outcomes.

We are seeking a dependable, compassionate Front Desk Representative to serve as the first point of contact for our patients. This role is ideal for someone looking to grow in healthcare while making a real impact on patients’ lives.

Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Verify and update patient demographic and insurance information
• Maintain accurate patient records in compliance with HIPAA regulations
• Confirm referrals, verify orders, and obtain authorizations as required
• Screen patients to ensure proper exam preparation (NPO, full bladder, etc.)
• Schedule walk-in patients with appropriate physician orders
• Collect copays, coinsurance, and deductibles; balance daily deposits
• Coordinate patient transportation with approved couriers when needed
• Assist medical records, verification, and scheduling teams as necessary
• Support providers, management, and sales teams with patient needs
• Keep the lobby and front desk area clean, organized, and professional
• Perform other administrative and office duties as assigned

Requirements

Qualifications

• Previous medical front desk or healthcare experience preferred
• Strong customer service, communication, and multitasking skills
• Detail-oriented with the ability to work in a fast-paced environment
• Comfortable handling financial transactions
• Bilingual (English/Spanish) preferred
• Professional, reliable, and patient-focused

Why Join Texas Regional Physicians?

• Collaborative, multi-specialty medical environment
• Growth and learning opportunities in healthcare
• Supportive team culture focused on patient care excellence