Healthcare Front Desk Specialist - Guest & Call Concierge

Cascadia EE LLC; Tacoma (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Cascadia Healthcare in Tacoma, WA seeks a friendly Receptionist to greet employees and guests, answer calls, and route inquiries. This on-site role emphasizes exceptional customer service and clear communication.

Prior experience in a long-term care environment is preferred. The role requires multitasking, organization, and a professional demeanor to support staff and residents effectively.

Qualifications

• High school diploma or equivalent required.
• Six months experience in a long-term care environment preferred.

Responsibilities

• Answers all incoming phone calls and transfers to the correct person.
• Greets staff, residents, and guests in a courteous manner.
• Directs guests and family members to resident’s rooms.
• Assists vendors with questions and/or directs them to the correct person.
• Works closely with the CEO, Business Office Manager, and Human Resources/Payroll designee and interdisciplinary team.
• Serves as a general information resource for all facility employees, residents and guests.
• Ensures punctuality and regular attendance for assigned shifts.

Skills

Customer service

Multitasking

Call handling

Communication skills

Organizational skills

Microsoft Word

Microsoft Excel

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Cascadia Healthcare in Tacoma, WA seeks a friendly Receptionist to greet employees and guests, answer calls, and route inquiries. This on-site role emphasizes exceptional customer service and clear communication.

Prior experience in a long-term care environment is preferred. The role requires multitasking, organization, and a professional demeanor to support staff and residents effectively.