Receptionist

Cascadia EE LLC; Tacoma (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Cascadia Healthcare in Tacoma, WA seeks a friendly Receptionist to greet employees and guests, answer calls, and route inquiries. This on-site role emphasizes exceptional customer service and clear communication.

Prior experience in a long-term care environment is preferred. The role requires multitasking, organization, and a professional demeanor to support staff and residents effectively.

Qualifications

• High school diploma or equivalent required.
• Six months experience in a long-term care environment preferred.

Responsibilities

• Answers all incoming phone calls and transfers to the correct person.
• Greets staff, residents, and guests in a courteous manner.
• Directs guests and family members to resident’s rooms.
• Assists vendors with questions and/or directs them to the correct person.
• Works closely with the CEO, Business Office Manager, and Human Resources/Payroll designee and interdisciplinary team.
• Serves as a general information resource for all facility employees, residents and guests.
• Ensures punctuality and regular attendance for assigned shifts.

Skills

Customer service

Multitasking

Call handling

Communication skills

Organizational skills

Microsoft Word

Microsoft Excel

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Description

The Receptionist serves as an ambassador for the facility by courteously greeting employees and guests of the facility. The Receptionist also answers all incoming calls and efficiently assists the callers or routes them to the appropriate employee.

Note: All employees of Cascadia Healthcare are required to submit and be cleared to work in the facility per each

state’s specific background check requirements prior to contact with patients/residents.

Essential Functions

• Answers all incoming phone calls to the facility and transfers the calls to the correct person.
• Greets all staff, residents, and guests in a courteous manner.
• Directs guests and family members to resident’s rooms.
• Assists vendors with questions and/or directs them to the correct person.
• Works closely with the CEO, Business Office Manager, and Human Resources/Payroll designee as well as members of the interdisciplinary team.
• Serves as a general resource for information for all facility employees, residents and guests.
• Ensures punctuality and regular attendance for assigned shifts.

Other Functions

• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Exceptional customer service skills.
• Ability to proficiently multitask.
• Ability to handle high call volume.
• Effective communication skills, combines with friendliness and high energy.
• Strong organizational skills.
• Proficiency in Microsoft Office products: Word and Excel.

Requirements

Education

High school diploma or equivalent required.

Licenses/Certification

None required.

Experience

Six months experience in a long-term care environment preferred.