Healthcare Front Desk & Scheduling Specialist

Mayo Foundation for Medical Education and Research; Northern (KY); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

HSA/FSAs

Job summary

Mayo Clinic is seeking a patient services coordinator to facilitate visits and support the care team in a multispecialty setting. You will coordinate complex schedules, prepare patients, and handle pre-exam records, insurance verification, and communications with patients.

This role requires the ability to use multiple hospital systems and adapt to varying daily tasks. Responsibilities include verifying demographics, scheduling changes, and coordinating tests across venues, with potential

Qualifications

• High school diploma or GED and one year of customer service experience required.
• Associate's Degree and/or Medical Terminology coursework preferred.
• Exposure to electronic health record systems preferred.

Responsibilities

• Facilitates patient visits and supports the health care provider by coordinating appointment schedules and daily activities.
• Obtains or verifies patient demographics and insurance information; informs patients of scheduling changes.
• Schedules tests/consults and handles related communications; navigates multiple electronic applications.
• Flexibility for cross-coverage and travel as needed; adjust work schedules per department needs.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or GED

Associate's Degree preferred

Medical Terminology coursework preferred

Job description

Mayo Clinic is seeking a patient services coordinator to facilitate visits and support the care team in a multispecialty setting. You will coordinate complex schedules, prepare patients, and handle pre-exam records, insurance verification, and communications with patients.

This role requires the ability to use multiple hospital systems and adapt to varying daily tasks. Responsibilities include verifying demographics, scheduling changes, and coordinating tests across venues, with potential