Clinic Operations & Scheduling Specialist

Mayo Clinic; Eau Claire (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical plan options

Dental coverage

Vision plan

HSA and FSAs

Retirement plan

Job summary

Mayo Clinic in Eau Claire, WI is seeking a patient-focused administrative professional to support care teams by coordinating visits, preparing records, and guiding patients through scheduling and insurance verification. You will navigate multiple electronic applications to ensure smooth daily operations in a multispecialty setting.

The role requires a high school diploma or GED with one year of customer service experience; an Associate's Degree and healthcare coursework are preferred.

Qualifications

• High school diploma or GED and one year of customer service experience.
• Associate's Degree and healthcare coursework preferred.
• Exposure to electronic health records (EHR) preferred.
• Strong organizational skills and ability to multitask in a dynamic environment.

Responsibilities

• Facilitates patient visits and supports healthcare providers by coordinating appointments and preparing records.
• Obtains or verifies patient demographics and insurance information; communicates scheduling changes to patients.
• Navigates multiple electronic applications and devices to support patient flow and communication.
• Adjustable schedules and potential cross-coverage/travel may be required depending on location.

Skills

Customer service

Computer skills

Communication

Multitasking

Empathy

Education

Associate's Degree

Tools

Windows

EHR systems

Intranet/Internet

Job description

Mayo Clinic in Eau Claire, WI is seeking a patient-focused administrative professional to support care teams by coordinating visits, preparing records, and guiding patients through scheduling and insurance verification. You will navigate multiple electronic applications to ensure smooth daily operations in a multispecialty setting.

The role requires a high school diploma or GED with one year of customer service experience; an Associate's Degree and healthcare coursework are preferred.