Healthcare Front Desk & Scheduling Assistant (Travel Clinics)

NovaCare Rehabilitation; Annapolis (MD); On-site; USD 22,000 - 26,000; Full time

Job summary

NovaCare Rehabilitation is seeking an Office Assistant to support front desk operations at our Annapolis clinics. This per-diem role requires mornings and occasional evenings, with travel to clinics within a 30-mile radius.

You will answer calls, schedule appointments, verify patient information in EMR and billing systems, prepare intake forms, greet patients, and help maintain a clean, compliant, and well-stocked front desk environment, supporting a positive patient experience.

Qualifications

• High School Diploma or GED.
• 1 year of scheduling experience.
• Experience in a healthcare office setting preferred.
• Customer service skills preferred.
• 1 year of medical office experience.

Responsibilities

• Answer and direct telephone calls and schedule and coordinate patient appointments
• Obtain and verify patient information to maintain accurate patient files, electronic medical records (EMR), and billing system information.
• Prepare patient intake forms prior to appointments to ensure timely service.
• Provide excellent customer service by meeting and greeting patients, family members, and visitors and answer any questions/offer assistance as needed
• Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center and ensuring patient care materials are readily available and kept orderly.
• Ensuring compliance with healthcare regulations and company policies
• Assist Patient Service Specialist with faxing and filing as needed
• Maintain inventory and stock new inventory
• Keep all linens and restroom products fully stocked
• Maintain disinfectant spray bottles for the gym for patients and members

Skills

Scheduling

Customer service

Administrative tasks

EMR experience

Education

High School Diploma or GED

Job description

NovaCare Rehabilitation is seeking an Office Assistant to support front desk operations at our Annapolis clinics. This per-diem role requires mornings and occasional evenings, with travel to clinics within a 30-mile radius.

You will answer calls, schedule appointments, verify patient information in EMR and billing systems, prepare intake forms, greet patients, and help maintain a clean, compliant, and well-stocked front desk environment, supporting a positive patient experience.