Healthcare Front Desk Pro - Growth & Patient Impact

Brookwood Baptist Health; Birmingham (AL); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (childcare, elder care, 0)

Paid Parental Leave

Pet Insurance

Car Insurance

Tuition Reimbursement

Student Debt Assistance

Job summary

Baptist Health Medical Group is seeking a reliable Front Office Assistant for Hoover Primary Care. The role greets patients and visitors, supports daily administrative tasks, and ensures a welcoming, organized front desk experience in a medical setting.

The position requires a professional, organized individual with strong customer service skills and at least 1 year in a medical front office. Health system benefits and daytime weekday schedule are provided.

Qualifications

• 1+ year of Front Office Assistant experience in a medical setting (required).
• Strong communication and customer-service skills.
• Comfortable working in a team-driven environment.
• Organized, detail-oriented, and able to multitask effectively.
• Basic proficiency with computers, scheduling systems, and office technology.

Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner
• Answer multi-line phones, route calls, and manage voicemail messages
• Schedule patient appointments and maintain accurate calendars
• Check patients in and out, verify insurance information, and update records
• Manage front office tasks such as filing, scanning, data entry, and mail handling
• Maintain a clean, organized, and patient-friendly reception area; collaborate with clinical and administrative staff to ensure smooth daily operations
• Provide general support to the medical team as needed

Skills

Front office experience

Customer service

Job description

Baptist Health Medical Group is seeking a reliable Front Office Assistant for Hoover Primary Care. The role greets patients and visitors, supports daily administrative tasks, and ensures a welcoming, organized front desk experience in a medical setting.

The position requires a professional, organized individual with strong customer service skills and at least 1 year in a medical front office. Health system benefits and daytime weekday schedule are provided.