Front Office Assistant, Sr

Brookwood Baptist Health; Pinson, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan 403(b)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (up to 5 weeks)

Life Insurance

Extended Leave Plan (ELP)

Family Care

Paid Parental Leave

Pet Insurance

Car Insurance

Tuition reimbursement

Job summary

Baptist Health Medical Group in Pinson, AL seeks a Front Office Assistant to ensure smooth daily clinic operations and deliver an exceptional patient experience. The role emphasizes patient-focused service, accurate scheduling, and strong teamwork within a busy healthcare setting.

Ideal candidates have a high school diploma, 3+ years in medical front desk or related roles, and excellent communication. The position offers a comprehensive benefits package and standard clinic hours.

Qualifications

• Customer service orientation and patient-facing skills.
• Experience in medical front desk environments.
• Strong communication and multitasking abilities.
• Ability to thrive in a fast-paced clinical setting.
• Proficiency with office technology and scheduling systems.
• Commitment to delivering outstanding patient service.

Responsibilities

• Schedule patient appointments per practice protocols.
• Verify patient demographics and insurance information.
• Provide telephone coverage and customer service.
• Process medical record requests per policies and procedures.
• Obtain authorizations and pre-certifications when needed.
• Support patient registration and referral processes.
• Assist with billing-related requests.
• Deliver a positive and professional patient experience.

Skills

Customer service

Front desk experience

Medical office experience

Communication

Multitasking

Office technology

Scheduling systems

Patient service

Education

High School Diploma or equivalent

Job description

Position Summary

Front Office Assistant

Are you a customer-focused professional who thrives in a fast-paced healthcare environment? Baptist Health is seeking an experienced Front Office Assistant to join our growing team in Pinson, Alabama. We are looking for someone who is organized, compassionate, and committed to providing an exceptional patient experience while supporting daily clinic operations.

Location

4360 Main Street, Pinson, AL 35126

Schedule

Monday-Friday | 7:30 AM - 4:00 PM Hours may be adjusted once the new provider joins the practice.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Baptist Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

Responsibilities

What You'll Do

As a Front Office Assistant, you will play a key role in ensuring smooth day-to-day operations by:

• Scheduling patient appointments according to practice protocols
• Verifying patient demographics and insurance information
• Providing excellent telephone coverage and customer service
• Processing medical record requests in accordance with policies and procedures
• Obtaining required authorizations and pre-certifications when needed
• Supporting patient registration and referral processes
• Assisting with billing-related requests
• Delivering a positive and professional experience for patients and families

Qualifications

What We're Looking For

• High School Diploma or equivalent
• Minimum 3 years of medical office, healthcare front desk, customer service, or clerical experience preferred
• Strong communication and multitasking skills
• Ability to thrive in a fast-paced clinical setting
• Proficiency with office technology and scheduling systems
• Passion for delivering outstanding patient service