Front Office Assistant

Brookwood Baptist Health; Birmingham (AL); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (childcare, elder care, 0)

Paid Parental Leave

Pet Insurance

Car Insurance

Tuition Reimbursement

Student Debt Assistance

Job summary

Baptist Health Medical Group is seeking a reliable Front Office Assistant for Hoover Primary Care. The role greets patients and visitors, supports daily administrative tasks, and ensures a welcoming, organized front desk experience in a medical setting.

The position requires a professional, organized individual with strong customer service skills and at least 1 year in a medical front office. Health system benefits and daytime weekday schedule are provided.

Qualifications

• 1+ year of Front Office Assistant experience in a medical setting (required).
• Strong communication and customer-service skills.
• Comfortable working in a team-driven environment.
• Organized, detail-oriented, and able to multitask effectively.
• Basic proficiency with computers, scheduling systems, and office technology.

Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner
• Answer multi-line phones, route calls, and manage voicemail messages
• Schedule patient appointments and maintain accurate calendars
• Check patients in and out, verify insurance information, and update records
• Manage front office tasks such as filing, scanning, data entry, and mail handling
• Maintain a clean, organized, and patient-friendly reception area; collaborate with clinical and administrative staff to ensure smooth daily operations
• Provide general support to the medical team as needed

Skills

Front office experience

Customer service

Job description

Position Summary

Front Office Assistant - Hoover Primary Care

Location: 5295 Preserve Parkway Hoover, AL 35244

Schedule: Monday–Friday, 8:00 AM – 4:00 PM Experience Required: Minimum 2 years in a medical office setting Environment: Moderate-paced, supportive, collaborative, & high-spirited

About the Role

We are seeking a reliable, personable Front Office Assistant to join our front‑line team. In this role, you will be the first point of contact for patients and visitors, providing a welcoming experience while supporting daily administrative and clerical operations. This position is ideal for someone who is professional, organized, and passionate about delivering excellent service in a medical environment.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician‑led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close‑to‑home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision


• 403(b) Retirement Savings Plan


• Health Savings Account (HSA)


• Flexible Spending Account (FSA)


• Paid Time Off (up to 5 weeks to start)


• Life Insurance


• Extended Leave Plan (ELP)


• Family Care (childcare, elder care, pet care)


• Paid Parental Leave


• Pet Insurance


• Car Insurance


• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Responsibilities

Key Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner


• Answer multi‑line phones, route calls, and manage voicemail messages


• Schedule patient appointments and maintain accurate calendars


• Check patients in and out, verify insurance information, and update records


• Manage front office tasks such as filing, scanning, data entry, and mail handling


• Maintain a clean, organized, and patient‑friendly reception areaCollaborate with clinical and administrative staff to ensure smooth daily operations


• Provide general support to the medical team as needed

Qualifications

Qualifications

• 1+ year of Front Office Assistant experience in a medical setting (required)


• Strong communication and customer‑service skills


• Comfortable working in a moderate‑paced, team‑driven environment


• Organized, detail‑oriented, and able to multitask effectively


• Basic proficiency with computers, scheduling systems, and office technology


• Professional, friendly, and dependable

Why Join Us?

• Supportive, team‑oriented workplace


• Opportunity for internal growth and career development


• Predictable daytime weekday schedule


• Meaningful patient‑focused work in a welcoming office environment