Front Office Assistant, Sr

Baptist Health; Jasper (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Savings Plan

Health Savings Account

Flexible Spending Account

Paid Time Off

Life Insurance

Extended Leave Plan

Family Care

Paid Parental Leave

Tuition Reimbursement

Job summary

Baptist Health Jasper is seeking a friendly Front Office Assistant to greet patients, handle phones, schedule appointments, and verify insurance in a welcoming Jasper office. You will support daily administrative tasks and help maintain a smooth patient flow in a medical environment.

The role offers a full-time daytime schedule, opportunities for teamwork, and a supportive office setting within Baptist Health Medical Group.

Qualifications

• 2+ years of Front Office Assistant experience in a medical setting.
• Strong customer-service and communication skills.
• Proficiency with phones, scheduling, and basic data entry.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer multi-line phones, route calls, and manage voicemails.
• Schedule appointments and maintain calendars accurately.
• Check in/out patients, verify insurance, and update records.
• Handle front-office tasks like filing, scanning, and data entry.
• Keep reception area organized and patient-friendly.
• Support clinical and administrative staff as needed.

Skills

Front Office Experience

Medical setting

Customer service

Phone handling

Scheduling systems

Job description

Position Summary

Join Our Family Health Team as a Front Office Assistant

Location:

Jasper Family Health & Medicine

2201 N Airport Rd Jasper, AL 35504

Schedule: Fulltime | Day Shift

About the Role

We are seeking a reliable, personable Front Office Assistant to join our front‑line team. In this role, you will be the first point of contact for patients and visitors, providing a welcoming experience while supporting daily administrative and clerical operations via the phone and/or in person. This position is ideal for someone who is professional, organized, and passionate about delivering excellent service in a medical environment.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician‑led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close‑to‑home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

Responsibilities

Key Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner
• Answer multi‑line phones, route calls, and manage voicemail messages
• Schedule patient appointments and maintain accurate calendars
• Check patients in and out, verify insurance information, and update records
• Manage front office tasks such as filing, scanning, data entry, and mail handling
• Maintain a clean, organized, and patient‑friendly reception area
• Collaborate with clinical and administrative staff to ensure smooth daily operations
• Provide general support to the medical team as needed

Qualifications

Qualifications

• 2+ year of Front Office Assistant experience in a medical setting (required)
• Call center and/or face to face customer service
• Strong communication and customer‑service skills
• Comfortable working in a moderate‑paced, team‑driven environment
• Organized, detail‑oriented, and able to multitask effectively
• Basic proficiency with computers, scheduling systems, and office technology
• Professional, friendly, and dependable

Why Join Us?

• Supportive, team‑oriented workplace
• Opportunity for internal growth and career development
• Predictable daytime weekday schedule
• Meaningful patient‑focused work in a welcoming office environment