Customer Service Representative |Part-Time|

Heritage Health - Idaho; Coeur d'Alene (ID); On-site; USD 25,000 - 30,000; Part time

Job summary

Heritage Health - Idaho is seeking a part-time Customer Service Representative to join our Street Medicine & Community Outreach team. You will be the first point of contact for patients, ensuring a warm welcome, accurate check-in/out, and seamless support across medical and behavioral health services.

The role emphasizes compassionate communication, attention to detail, and teamwork with clinicians and outreach staff.

Qualifications

• Minimum two years of office experience; healthcare setting preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and standard office equipment.
• Must pass an enhanced background check.
• Knowledge of Medicaid/insurance billing processes and patient eligibility is a plus.

Responsibilities

• Greet and check in patients; verify demographics and insurance at each visit.
• Answer incoming calls, take accurate messages, and route communications.
• Schedule new and follow-up appointments using the electronic practice management system.
• Conduct end-of-day prep: verify schedules, make reminder calls, and assess client needs.
• Verify Medicaid and other coverage; refer uninsured patients for outreach assistance.
• Collect co-pays and maintain accurate payment records, including daily reconciliations.
• Maintain and audit client charts, sliding fee documentation, and vouchers.
• Coordinate with clinical staff to support client care and track no-shows.
• Monitor and maintain multiple provider schedules.
• Perform general office duties (scanning, faxing, copying, handling mail).
• Maintain a clean and welcoming waiting area.
• Provide documentation and reporting support for outreach and donation programs.
• Assist the Clinic Director and other team members as needed.
• Maintain regular and predictable attendance.

Skills

Verbal communication

Written communication

Compassionate care

Attention to detail

Tools

Microsoft Office

Job description

Description

Heritage Health is seeking a part-time Customer Service Representative (CSR) to join our Street Medicine & Community Outreach (SMCO) team. This role is essential in providing compassionate, high-quality service to some of our most vulnerable community members. The CSR serves as the first point of contact for patients, ensuring a warm welcome, accurate check-in/out processes, and seamless support across medical and behavioral health services.

Top Reasons to Join Our Team:

• Mission-Driven Culture: Be part of a team dedicated to improving the lives of underserved populations


• Team Collaboration: Work closely with medical, behavioral health, and outreach staff


• Supportive Work Environment: Training, mentorship, and leadership that cares


• Variety in Work: No two days are the same—help people in meaningful, diverse ways


• Opportunities to Grow: Career advancement and continuing education encouraged

We are looking for a candidate who thrives in a fast-paced, patient-centered environment, demonstrates exceptional attention to detail, and works collaboratively with a multidisciplinary team.

Requirements

• Minimum two (2) years of office experience; healthcare setting preferred


• Ability to work compassionately with vulnerable and high-risk populations


• Proficiency in Microsoft Office and standard office equipment


• Strong verbal and written communication skills


• Must pass an enhanced background check through the Idaho Department of Health & Welfare


• Working knowledge of Medicaid/insurance billing processes and patient eligibility is a plus

Key Responsibilities:

• Greet and check in patients; verify demographics and insurance at each visit


• Answer incoming calls, take accurate messages, and route communications


• Schedule new and follow-up appointments using the electronic practice management system


• Conduct end-of-day prep: verify schedules, make reminder calls, and assess client needs


• Verify Medicaid and other coverage; refer uninsured patients for outreach assistance


• Collect co-pays and maintain accurate payment records, including daily reconciliations


• Maintain and audit client charts, sliding fee documentation, and vouchers


• Coordinate with clinical staff to support client care and track no-shows


• Monitor and maintain multiple provider schedules


• Perform general office duties (scanning, faxing, copying, handling mail)


• Maintain a clean and welcoming waiting area


• Provide documentation and reporting support for outreach and donation programs


• Assist the Clinic Director and other team members as needed


• Maintain regular and predictable attendance

Working Conditions & Physical Requirements:

• Work is performed in a fast-paced clinic setting with frequent interruptions


• Must be able to stand, sit, and move intermittently for prolonged periods


• Frequent use of hands, arms, and communication tools required


• Occasional lifting up to 40 lbs; rarely more than 41 lbs


• May be exposed to emotionally distressed or medically complex individuals