Receptionist

Henry-Ford-Health-2; Detroit (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Henry Ford Health in Detroit is seeking a part-time Receptionist to serve as the first point of contact for guests and callers. You will manage incoming calls, screen and route messages, greet visitors with professionalism, and support daily front-office operations.

The role requires a High School diploma or equivalent, or 1 year of related experience. You will work at Novi and Livonia locations, contributing to a welcoming, efficient patient experience.

Qualifications

• High School diploma or equivalent, or 1 year of related experience.
• Strong customer service and communication skills.
• Ability to manage multi-line phones and front-desk tasks.

Responsibilities

• Greet visitors and answer/route calls professionally.
• Screen, take messages, and coordinate with staff.
• Support clerical duties to maintain smooth front-office operations.

Skills

Front desk operations

Education

High School diploma equivalency or 1 year related experience

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

PART TIME - 20 hours or less

The Receptionist performs essential front-office functions, serving as the first point of contact for guests and callers. This role involves managing incoming telephone communications by receiving, screening, and routing calls while taking accurate messages and ensuring timely delivery. The Receptionist greets visitors with professionalism, provides appropriate assistance and information, and performs additional clerical duties as assigned to support daily operations.

Qualifications

EDUCATION/EXPERIENCE REQUIRED - High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Information

Works between two locations - Novi and Livonia