Healthcare Front Desk & Patient Concierge

Sapphire at Maple Crest; Belvidere Township (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sapphire at Maple Crest is seeking a professional Receptionist to manage a courteous front desk, answer and direct calls, and perform essential clerical tasks in a healthcare setting. You will assist residents, staff, guests, and vendors while maintaining confidentiality and accuracy in records and communications.

The role requires strong typing and data-entry skills, ability to handle multiple routine tasks, and a commitment to high-quality customer service within a team-oriented environment.

Qualifications

• High school graduate preferred.
• Typing and experience with other business machines very desirable.
• Ability to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

Responsibilities

• Opens and closes the reception desk and properly secures all files, keys and equipment in the office area.
• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
• Prepares medical records for new admissions and enters all information into PCC in a timely manner.
• Generates, maintains and prints documents necessary for resident care.
• Updates room and census.
• Receives, sorts, and distributes mail as appropriate in accordance with the Illinois Department of Public Health policy.
• Fully embraces a culture of high quality customer service.
• Demonstrates teamwork by helping co-workers within and across departments.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.

Skills

Typing

Data entry

Communication

Education

High School graduate

Tools

Office suite

Job description

Sapphire at Maple Crest is seeking a professional Receptionist to manage a courteous front desk, answer and direct calls, and perform essential clerical tasks in a healthcare setting. You will assist residents, staff, guests, and vendors while maintaining confidentiality and accuracy in records and communications.

The role requires strong typing and data-entry skills, ability to handle multiple routine tasks, and a commitment to high-quality customer service within a team-oriented environment.