Healthcare Front Desk & Mail Coordinator

Greater Baltimore Medical Center (GBMC); Columbia (MD); On-site; USD 24,000 - 30,000; Full time

Job summary

Greater Baltimore Medical Center (GBMC) is seeking a front desk/office support role to greet visitors, answer calls, relay messages, manage mail, and assist with clerical duties in a hospital environment. You will use OpenScape for call handling and EPIC as a resource for care-team information, while maintaining HIPAA compliance and a helpful, professional demeanor.

The position requires strong communication, typing, and data-entry skills, plus proficiency with Microsoft Office and Outlook

Qualifications

• Customer service experience with a patient- and cheerful-disposition.
• Excellent verbal and written communication skills.
• Ability to type tables and forms.
• Skill in data analysis and interpretation.
• Experience with an electronic medical record (EPIC preferred).
• Excellent Microsoft Office: Word, Outlook & Excel.
• Electronic email and scheduling system (Outlook preferred).

Responsibilities

• Greets visitors and Gilchrist employees; determines nature of business and directs to appropriate staff.
• Answers questions and notifies supervisor of difficult situations.
• Performs clerical duties including typing tables/forms, filing, mail handling, photocopying, scanning, and logging items.
• Uses OpenScape Contact Center Client Desktop to answer calls and relay messages per HIPAA protocols.
• Uses EPIC to identify interdisciplinary care teams and health care decision makers and to share thank-you notes with families.
• Maintains work area and mail room in a clean and orderly condition.
• Supports other departments with clerical duties and assists with organization events.

Skills

Customer service

Verbal & written communication

Typing

Data entry

EPIC experience

MS Office

Email scheduling

Education

High School Diploma

Tools

OpenScape Contact Center

EPIC

Job description

Greater Baltimore Medical Center (GBMC) is seeking a front desk/office support role to greet visitors, answer calls, relay messages, manage mail, and assist with clerical duties in a hospital environment. You will use OpenScape for call handling and EPIC as a resource for care-team information, while maintaining HIPAA compliance and a helpful, professional demeanor.

The position requires strong communication, typing, and data-entry skills, plus proficiency with Microsoft Office and Outlook