Evening Front Desk & Patient Services Specialist

GBMC HealthCare; Baltimore (MD); On-site; USD 23,000 - 30,000; Full time

Job summary

GBMC HealthCare is seeking a dedicated Mail Room Clerk to welcome visitors and assist staff in a hospital setting. You will route inquiries, manage mail and packages, and support clerical tasks under supervision.

Using OpenScape and EPIC, you will handle calls, messages, and care-related communications while maintaining HIPAA standards and a tidy work area. Strong MS Office and scheduling skills are essential.

Qualifications

• Customer service experience with patient-facing duties.
• Excellent verbal and written communication skills.
• Ability to type tables and forms.
• Experience with an electronic medical record (EPIC preferred).
• Excellent Microsoft Office skills (Word, Outlook, Excel).
• Experience with Outlook scheduling.

Responsibilities

• Greet visitors and Gilchrist employees and direct to staff.
• Answer questions using knowledge of Gilchrist and policies.
• Perform clerical duties: typing, filing, mail handling, scanning, and logging items.
• Use OpenScape to answer calls and relay messages with HIPAA compliance.
• Use EPIC to support interdisciplinary care and documentation processes.
• Maintain a clean and organized mail room and work area.
• Assist with events and cross-departmental tasks as needed.

Skills

Customer service

Communication

Typing

Data analysis

EPIC

MS Office

Scheduling

Education

High School Diploma

Tools

EPIC

OpenScape Contact Center

Outlook

Job description

GBMC HealthCare is seeking a dedicated Mail Room Clerk to welcome visitors and assist staff in a hospital setting. You will route inquiries, manage mail and packages, and support clerical tasks under supervision.

Using OpenScape and EPIC, you will handle calls, messages, and care-related communications while maintaining HIPAA standards and a tidy work area. Strong MS Office and scheduling skills are essential.