Evening Receptionist & Mailroom Specialist

Boston Medical Center; Baltimore (MD); On-site; USD 23,000 - 29,000; Full time

Job summary

GBMC HealthCare is seeking a detail-oriented office assistant for the evenings to greet visitors and staff, manage calls, messages, and mail, and support mail room operations. Proficiency in EPIC and Microsoft Office is required, with strong communication skills essential for patient- and staff-facing roles.

The role involves using OpenScape for calls, assisting with scheduling, and supporting other departments as needed in a fast-paced healthcare environment.

Qualifications

• High school diploma required.
• Prior customer service experience preferred.
• Experience with EPIC electronic medical records is a plus.
• Proficiency in MS Office (Word, Outlook, Excel) and email scheduling systems.

Responsibilities

• Greet visitors and Gilchrist employees; determine nature of business and direct to appropriate staff.
• Answer inquiries using knowledge of Gilchrist and department structure; refer complex issues to supervisor.
• Handle mail, deliveries, and office supplies; aid in mail room organization.
• Utilize OpenScape for phone and callback duties; relay messages per HIPAA protocols.
• Maintain clean work area and assist with events as needed.

Skills

Customer service

Verbal communication

Written communication

Typing

Data analysis

EPIC experience

Microsoft Office

Outlook scheduling

Education

High School Diploma

Tools

OpenScape

EPIC

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

GBMC HealthCare is seeking a detail-oriented office assistant for the evenings to greet visitors and staff, manage calls, messages, and mail, and support mail room operations. Proficiency in EPIC and Microsoft Office is required, with strong communication skills essential for patient- and staff-facing roles.

The role involves using OpenScape for calls, assisting with scheduling, and supporting other departments as needed in a fast-paced healthcare environment.