Front Desk Coordinator — ENT Clinic (Mon-Fri)

SENTA Partners; Sumter (SC); In loco; USD 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

HSA

FSA

Short & Long Term Disability

Holidays & PTO

EAP

Mon-Fri

Half-Day Fridays

Descrizione del lavoro

SCENT, a South Carolina ENT practice affiliated with SENTA Partners, seeks a Front Office Coordinator in Sumter. You will be the first point of contact for patients and staff, handling front office tasks, scheduling, and communication with medical staff.

The role emphasizes exceptional customer service, patient data management, and billing support while ensuring HIPAA compliance. This is a full-time position with standard clinic hours.

Competenze

• High school diploma or GED required.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Read, write, and comprehend simple instructions, short correspondence, and memos.
• Effectively present information to customers, clients and peers.
• Ability to work effectively both independently and as part of a team.
• Possess strong organizational skills and the ability to multi-task.

Mansioni

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and elevate issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

Conoscenze

MS Office

EMR

Organizational skills

Multi-tasking

Communication skills

Teamwork

Independent work

Formazione

High school diploma

Strumenti

EMR

Descrizione del lavoro

SCENT, a South Carolina ENT practice affiliated with SENTA Partners, seeks a Front Office Coordinator in Sumter. You will be the first point of contact for patients and staff, handling front office tasks, scheduling, and communication with medical staff.

The role emphasizes exceptional customer service, patient data management, and billing support while ensuring HIPAA compliance. This is a full-time position with standard clinic hours.