Healthcare Front Desk & Guest Services Specialist

Summerford Health and Rehab; Falkville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Summerford Health and Rehab in Alabama is seeking an Administrative/Reception role to greet visitors, answer phones, and direct calls in a professional manner.

The position requires basic clerical duties such as faxing, photocopying, maintaining directories, accepting applications, and assisting residents and families with inquiries. It emphasizes privacy and compliance with facility policies and state/federal laws.

Qualifications

• Exceptional customer service skills and telephone etiquette.
• Ability to greet visitors and answer calls professionally.
• May assist with collecting job applications and forwarding to appropriate department.

Responsibilities

• Greet visitors and answer telephone professionally.
• Direct calls to appropriate individuals or take messages.
• Photocopy and fax information as needed.
• Maintain current resident/patient and staff directories.
• Accept job applications and forward to appropriate department.
• Announce emergency codes and instructions over PA system as required.
• Assist residents, family members, and others with inquiries.
• Perform other duties as assigned.

Skills

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Job description

Summerford Health and Rehab in Alabama is seeking an Administrative/Reception role to greet visitors, answer phones, and direct calls in a professional manner.

The position requires basic clerical duties such as faxing, photocopying, maintaining directories, accepting applications, and assisting residents and families with inquiries. It emphasizes privacy and compliance with facility policies and state/federal laws.