Front Desk & Visitor Experience Specialist

Summerford-Health-and-Rehab-LL; Falkville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Summerford-Health-and-Rehab-LL in Falkville, Alabama is seeking an Administrative Assistant to greet visitors, answer phones, and direct calls. This hourly, non-exempt role reports to the Business Office Director/Administrator and supports the front desk operations.

Key duties include maintaining resident and staff directories, processing applications, announcing codes, and assisting residents, families, and staff with inquiries.

Qualifications

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.
• Other duties as assigned.

Skills

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Job description

Summerford-Health-and-Rehab-LL in Falkville, Alabama is seeking an Administrative Assistant to greet visitors, answer phones, and direct calls. This hourly, non-exempt role reports to the Business Office Director/Administrator and supports the front desk operations.

Key duties include maintaining resident and staff directories, processing applications, announcing codes, and assisting residents, families, and staff with inquiries.