Medical Practice Front Desk & Scheduling Specialist

University of Maryland Faculty Physicians; Baltimore (MD); On-site; USD 38,000 - 56,000; Full time

Job summary

University of Maryland Faculty Physicians is seeking a front desk/clerical professional for its medical office in Maryland. The role involves patient registration, scheduling, insurance verification and cash handling within a busy practice environment.

The position requires 2–3 years of medical office experience, familiarity with GE/EPIC billing systems, and strong data entry and customer service skills to support efficient revenue cycle processes and compliant patient interactions.

Qualifications

• High school diploma or GED preferred
• Two to three years medical office experience
• General understanding and application of basic accounting principles
• PC proficiency
• Strong customer service skills
• Accurate data entry skills
• Current knowledge of payer requirements for referrals and pre-authorization
• Knowledge of GE, EPIC or similar computerized billing system
• Medical terminology preferred

Responsibilities

• Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
• Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
• Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module.
• Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.
• Maintains Registration Certification to include entering accurate information in the GE Practice Management System and exhibiting a high level of understanding payer categories and Registration FSCs.
• Schedules patients for evaluations, re-evaluations and treatment. Accepts referrals from social workers, discharge planners, physicians and physicians’ offices.

Job description

University of Maryland Faculty Physicians is seeking a front desk/clerical professional for its medical office in Maryland. The role involves patient registration, scheduling, insurance verification and cash handling within a busy practice environment.

The position requires 2–3 years of medical office experience, familiarity with GE/EPIC billing systems, and strong data entry and customer service skills to support efficient revenue cycle processes and compliant patient interactions.