Healthcare Front Desk Coordinator

Young Adult Institute, Inc.; New York (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Young Adult Institute, Inc. is seeking a receptionist to maintain the front desk of our clinic, greet visitors including patients with disabilities, and support patient flow.

The role handles check-ins, insurance checks, scheduling, transportation coordination, and basic EMR updates, with emphasis on superb customer service and HIPAA compliance. Typical schedule is Monday, Wednesday and Saturday from 8:30am to 4:30pm, with a pay rate of $17.00 per hour.

Qualifications

• High School diploma or equivalent.
• Six (6) months experience as receptionist or clerical duties in an office/clinic setting.
• Ability and willingness to travel to other clinic locations in NYC as scheduled.

Responsibilities

• Maintains front desk/reception area, keeping it neat and accessible.
• Greets visitors with a positive, helpful attitude and provides superb customer service.
• Manages waiting room and checks in patients; assists with patient flow and addresses concerns.
• Collects intake documentation for EMR review and updates registration information.
• Performs insurance eligibility checks at appointment time.
• Collects copayments/payments when applicable.
• Schedules appointments and follow-ups by phone or in person.
• Contacts patients to confirm or reschedule appointments.
• Assist with coordinating transportation for patients and may dispense MetroCards.
• Participates in quality improvement and escalates safety concerns as needed.
• Responds to clinic emails promptly and communicates with staff.
• Complies with HIPAA and other regulatory requirements.
• Answers multi-line phone system, screens calls, and routes messages.
• Receives mail and distributes to appropriate staff.
• Registers new patients and processes new service requests in EMR.

Skills

Interpersonal skills

Customer service

Time management

Communication

Problem solving

Education

High School diploma

Tools

Microsoft Word

Microsoft Outlook

Workday/Practice Management systems

Job description

Young Adult Institute, Inc. is seeking a receptionist to maintain the front desk of our clinic, greet visitors including patients with disabilities, and support patient flow.

The role handles check-ins, insurance checks, scheduling, transportation coordination, and basic EMR updates, with emphasis on superb customer service and HIPAA compliance. Typical schedule is Monday, Wednesday and Saturday from 8:30am to 4:30pm, with a pay rate of $17.00 per hour.