Guest Services Associate - PRN

FutureCare; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits package

Paid Time Off

Tuition Reimbursement

Career Growth Ladder

Employee Referral Bonus Program

401K match

Job summary

FutureCare is seeking a Front Desk Receptionist/Guest Services Associate in Baltimore to greet visitors, answer calls, and manage sign-ins with professionalism.

You will support facility operations, coordinate with dietary staff, and maintain accurate records while upholding FutureCare's ethics and customer service standards. A high school diploma and 1 year clerical experience are preferred; healthcare setting experience is a plus.

Qualifications

• High school diploma or equivalent.
• 1 year of clerical or medical office experience.
• Experience in a skilled nursing facility or medical facility is a plus.
• Welcoming personality and professional demeanor required.
• Exceptional customer service skills required.
• Experience operating a multi-line phone system required.
• Ability to work independently or as part of a team.
• Highly detailed and organized with ability to multitask.

Responsibilities

• Greet all visitors, vendors, and staff to the facility.
• Guide or direct visitors to proper location.
• Explain Covid guidelines for entering the facility.
• Answer incoming calls, take messages or forward to voicemail.
• Sort, organize and forward mail to staff and residents.
• Maintain visitor sign-in sheets daily.
• Coordinate with Dietary department for meal notices and lunch payments.
• Adhere to FutureCare’s ethics and compliance plans.
• Perform additional clerical duties as assigned.

Skills

Customer service

Welcoming personality

Professional demeanor

Multi-line phone system

Education

High school diploma

Job description

Overview

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.

Proud to be the only healthcare company in Baltimore to be named a “Top Workplace” for 14 years in a row and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Paid Time Off, Tuition Reimbursement, Career Growth Ladder, Employee Referral Bonus Program, Employee Assistance, and matching 401K Plan.

***Competitive Pay $15.00 - 20.14/hr!***

Salary Disclosure Statement

The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Responsibilities

• Greet all visitors, vendors, and other staff members to the facility
• Guide or direct all visitors to their proper location
• Explain all Covid guidelines and procedures for entering the facility
• Answers incoming phone calls. Take messages or forward calls to voice mail system
• Sort, organize and forward all mail to appropriate staff and residents
• Maintain visitor sign-in sheets on a daily basis
• Works closely with the Dietary department to assist with meal notices team member lunch payments
• Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.
• Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned

Qualifications

• High school diploma or equivalent required
• A minimum of at least 1 year of clerical or medical office experience required
• Previous experience working in a skilled nursing facility or a medical facility a plus
• Must have a welcoming personality and a professional demeanor
• Exceptional customer service skills
• Proven experience operating a multi-line phone system
• Must be able to work independently or as part of a team
• Ability to maintain professional working relationships
• Highly detailed and organized with the ability to multitask

Equal Opportunity Employer

FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.