Healthcare Front Desk Concierge

Legacy Healthcare LLC; Wheeling (IL); On-site; USD 31,000 - 42,000; Full time

Job summary

Legacy Healthcare LLC is seeking a front desk receptionist to support operations in a healthcare setting. You will answer calls, route them to the appropriate party, greet visitors, and manage sign-in procedures and visitor access.

You will also handle mail distribution, coordinate express mail services, and maintain an organized lobby while protecting guest confidentiality. A professional, discreet approach and teamwork with facility staff are essential.

Responsibilities

• Operate multiline telephone and paging system.
• Answer incoming calls, determine the nature of the call and route to the appropriate party.
• Locate personnel by using overhead paging system.
• Greets and directs all visitors to the facility, ensures sign-in and visitor entry restrictions.
• Reports suspicious behavior to the supervisor on duty.
• Responds to inquiries regarding job openings and distributes job applications.
• Receives, sorts and forwards incoming mail; coordinates pick-up and delivery of express mail.
• Responsible for reporting all guest concerns to the appropriate department head.
• Maintains a list of all Guests by name and room number, staff extension numbers and key personnel.
• Handles sensitive information regarding Guests and other facility matters with professionalism and confidentiality.
• Works in an organized fashion and keeps lobby and workstation clean and hazard-free.

Job description

Legacy Healthcare LLC is seeking a front desk receptionist to support operations in a healthcare setting. You will answer calls, route them to the appropriate party, greet visitors, and manage sign-in procedures and visitor access.

You will also handle mail distribution, coordinate express mail services, and maintain an organized lobby while protecting guest confidentiality. A professional, discreet approach and teamwork with facility staff are essential.