Healthcare Front Desk Specialist

Grace Healthcare Services; Edison (NJ); On-site; USD 32,000 - 40,000; Full time

Job summary

Grace Healthcare Services is seeking a Receptionist to be the first point of contact for callers and visitors. The role requires professionalism, strong communication, and the ability to multitask in a fast-paced office environment.

The receptionist will greet visitors, manage sign-ins, route calls, and support clerical tasks. This position emphasizes confidentiality and adherence to best practices in patient and staff interactions.

Qualifications

• High school graduate or equivalent.
• 2 years prior work experience handling a high volume of incoming phone calls.
• Strong organizational, communication and interpersonal skills required.
• Computer literate and Microsoft Office experience required.
• Ability to multi-task

Responsibilities

• Present a positive, professional image of the organization both in person and on the phone.
• Professionally greet all office visitors.
• Ensure all visitors and field staff sign in upon entering the office.
• Answer all calls on the 1st ring as often as possible and before the 3rd ring.
• Direct all telephone calls in a professional and timely manner.
• Direct urgent patient-related calls to a Registered Nurse or other appropriate party.
• Email phone messages clearly and concisely as appropriate.
• Process mail, update workbook, and drop external mail in mailbox twice per day.
• Make photocopies and send faxes as necessary.
• Prepare and mail birthday, anniversary, and sympathy cards to Grace Staff. Mail birthday cards to Grace patients.
• Send out monthly companywide emails announcing staff birthdays, anniversaries and other routine correspondence as directed.
• Collect and record reports: weekly staff schedules, survey reports and others as directed.
• Assign and maintain in office staff mailboxes.
• Assist management with clerical functions as needed.
• Adhere to the practice of confidentiality about patients, staff, customers, and all aspects of the organization.
• Ensure that Grace Healthcare Services' best practices are incorporated into all job activities/ responsibilities.

Skills

Interpersonal skills

Phone etiquette

Microsoft Office

Multi-tasking

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Grace Healthcare Services is seeking a Receptionist to be the first point of contact for callers and visitors. The role requires professionalism, strong communication, and the ability to multitask in a fast-paced office environment.

The receptionist will greet visitors, manage sign-ins, route calls, and support clerical tasks. This position emphasizes confidentiality and adherence to best practices in patient and staff interactions.