Medical Front Desk: Patient Concierge & Scheduler

COR Medical Centers of West Broward; Florida; On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare facility is seeking a Medical Front Desk Receptionist to be the first point of contact for patients and ensure a smooth patient experience. The ideal candidate should have excellent communication and organizational skills, a high school diploma, and experience in a medical setting. Responsibilities include greeting patients, managing appointments, and maintaining accurate patient records. This position offers full-time employment in a fast-paced medical office environment.

Qualifications

• Proven experience as a medical receptionist or in a similar role.
• Strong knowledge of insurance processes is an advantage.
• Strong organizational skills and the ability to multi-task.

Responsibilities

• Greet patients and visitors warmly, providing a welcoming atmosphere.
• Collect and verify patient information for registration.
• Schedule patient appointments and manage the provider’s calendar.

Skills

Excellent communication skills

Organizational abilities

Knowledge of medical terminology

Proficient in EHR systems

Bilingual

Education

High school diploma or equivalent

Certification in medical administration

Tools

Office equipment

Electronic health records (EHR)

Job description

Job Title: Medical Front Desk Receptionist

**Location:**COR Medical Centers of West Broward
Job Type: Full-time
Reports To: Office Manager

Job Summary:
The Medical Front Desk Receptionist is the first point of contact for patients in our healthcare facility. This role is essential in creating a welcoming environment and ensuring a smooth patient experience. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to providing outstanding patient care.

Key Responsibilities:

- Patient Interaction: Greet patients and visitors warmly, providing a welcoming atmosphere. Respond to inquiries and assist with scheduling appointments and follow-ups.

- Patient Registration: Collect and verify patient information, including insurance details, and assist with completing necessary paperwork and forms.

- Appointment Management: Schedule patient appointments, manage the provider’s calendar, and ensure optimal patient flow. Confirm upcoming appointments and notify patients of any changes.

- Communication: Answer phone calls in a courteous manner, redirect calls as needed, and handle patient concerns or inquiries effectively.

- Record Keeping: Maintain accurate and up-to-date patient records, ensuring all information is entered into the electronic health record (EHR) system securely and efficiently.

- Insurance Verification: Verify patient insurance eligibility and benefits for personal injury patients.

- Billing Coordination: Assist with billing inquiries and direct patients to the billing department for further questions or issues.

- Office Operations: Perform general administrative tasks, including filing, faxing, and managing office supplies. Ensure the front desk and waiting area are clean and organized.

- Collaboration: Work closely with healthcare providers and other staff members to coordinate patient care and ensure an efficient office workflow.

Qualifications:

- High school diploma or equivalent; additional certification in medical administration or related field is a plus.

- Proven experience as a medical receptionist or in a similar role within a healthcare setting.

- Strong knowledge of medical terminology and familiarity with insurance processes is an advantage.

- Proficient in using office equipment and various software applications, including electronic health records (EHR).

- Excellent verbal and written communication skills.

- Strong organizational skills and the ability to multi-task in a busy environment.

- Bilingual

Working Conditions:
- Fast-paced medical office environment.
- May require occasional overtime, especially during peak hours.

COR Medical Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.