Healthcare Front Desk & Admin Support Specialist

Bluebonnet Trails Community Services; Marble Falls (TX); On-site; USD 36,000 - 44,000; Full time

Job summary

Bluebonnet Trails Community Services in Marble Falls, TX is seeking a Customer Service Representative to provide essential administrative support across affiliated clinics. You will handle scheduling, insurance verifications, and data entry into the electronic health record while supporting other clerical staff.

You will assist with basic financial reviews, collecting documentation, and communicating with clients in a fast-paced environment.

Qualifications

• Must have valid Texas driver's license and maintain approved driving status throughout employment.
• High school diploma or GED.
• Ability to organize workspace and activities using initiative.
• Follow oral and written instructions.
• Must be able to learn how to input information into an electronic health record.
• Ability to stay calm in a very fast-paced environment.
• Must be comfortable working with clients and families in crisis.
• Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors.
• Must be fluent in English.

Responsibilities

• Schedule appointments and provide quality customer service to clients and staff.
• Perform receptionist duties and assist with clerical tasks.
• Data entry, report generation from EHR, copying and filing.
• Maintain filing and office supplies, and assist with recordkeeping and requisitions.
• Gather documentation, verify insurance, and determine patient responsibility for visits.
• Obtain prior authorizations from insurance companies when needed and address balance questions.
• Follow up on past due balances and arrange payment plans as per policy.
• Coordinate with Benefits Specialists to schedule eligible individuals.

Skills

Customer service

Fluent in English

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Electronic Health Records data entry

Job description

Bluebonnet Trails Community Services in Marble Falls, TX is seeking a Customer Service Representative to provide essential administrative support across affiliated clinics. You will handle scheduling, insurance verifications, and data entry into the electronic health record while supporting other clerical staff.

You will assist with basic financial reviews, collecting documentation, and communicating with clients in a fast-paced environment.