Customer Service Representative Bluebonnet Trails Comm MH/MR Ctr

The Posting Board, Inc.; Marble Falls, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Posting Board, Inc. seeks an organized administrative associate to support integrated behavioral health, medical, and dental clinics. You will manage front-desk tasks, appointment scheduling, patient data updates, and routine financial processing to ensure smooth, patient-centered care.

Ideal candidates will have strong English communication, proficiency with EHR systems, and the ability to work collaboratively in a fast-paced, multidisciplinary environment.

Qualifications

• High school diploma or GED required.
• Experience with front-desk operations in a medical setting preferred.
• Ability to verify insurance and process financials accurately.

Responsibilities

• Perform patient intake, schedule appointments, and update demographics.
• Verify insurance coverage and manage financial responsibilities per policy.
• Support clinic operations, data entry, and document handling.

Skills

Front-desk reception

Appointment scheduling

Insurance verification

EHR navigation

Data entry

Education

High School Diploma or GED

Tools

EHR software

Job description

Provide comprehensive clerical and administrative support across integrated behavioral health, medical, and dental clinics. Working in collaboration with office leadership and support teams, this role handles front-desk reception, appointment scheduling, patient demographic updates, financial assessments, insurance verifications, and general office/vehicle maintenance to ensure a smooth, client-centered care environment.

Job Responsibilities & Requirements

Key Responsibilities:

• Patient Intake & Financial Processing: Meet with clients to perform initial and annual financial reviews; verify insurance coverage; determine client fee responsibilities; manage insurance authorizations; and establish payment agreements for past-due balances according to center policy.
• Reception & Scheduling: Manage appointment scheduling; deliver responsive customer service; update demographic and financial data in the electronic health record (EHR); and scan clinical documents into electronic charts.
• Clinic Operations & Administrative Support: Assist with office equipment and vehicle maintenance; maintain supply inventories and preassembled intake packets; compile EHR reports; handle correspondence; transport clients as assigned; and support special administrative projects.

Requirements:

• Education: High School Diploma or GED required.
• Licensing: Valid Texas driver’s license with an approved driving record maintained throughout employment.
• Language: Must be fluent in English.
• Core Competencies: Ability to navigate EHR systems and data entry; strong organizational skills; ability to follow oral/written instructions; composure in fast-paced, crisis-oriented environments; strong team collaboration across multidisciplinary units.

Preferred Qualifications:

• Prior front-desk or administrative experience in a person-centered medical clinic, hospital, or Local Mental Health Authority (LMHA) setting.
• Hands-on experience conducting financial assessments and working with commercial/government insurance verification processes.