(1635) Customer Service Representative

Bluebonnet Trails Community Services; Marble Falls (TX); On-site; USD 36,000 - 44,000; Full time

Job summary

Bluebonnet Trails Community Services in Marble Falls, TX is seeking a Customer Service Representative to provide essential administrative support across affiliated clinics. You will handle scheduling, insurance verifications, and data entry into the electronic health record while supporting other clerical staff.

You will assist with basic financial reviews, collecting documentation, and communicating with clients in a fast-paced environment.

Qualifications

• Must have valid Texas driver's license and maintain approved driving status throughout employment.
• High school diploma or GED.
• Ability to organize workspace and activities using initiative.
• Follow oral and written instructions.
• Must be able to learn how to input information into an electronic health record.
• Ability to stay calm in a very fast-paced environment.
• Must be comfortable working with clients and families in crisis.
• Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors.
• Must be fluent in English.

Responsibilities

• Schedule appointments and provide quality customer service to clients and staff.
• Perform receptionist duties and assist with clerical tasks.
• Data entry, report generation from EHR, copying and filing.
• Maintain filing and office supplies, and assist with recordkeeping and requisitions.
• Gather documentation, verify insurance, and determine patient responsibility for visits.
• Obtain prior authorizations from insurance companies when needed and address balance questions.
• Follow up on past due balances and arrange payment plans as per policy.
• Coordinate with Benefits Specialists to schedule eligible individuals.

Skills

Customer service

Fluent in English

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Electronic Health Records data entry

Job description

Job Description

The customer service representative (CSR) provides administrative support and assistance to integrated behavioral health, medical, and dental clinics and works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas.

The CSR provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager to include receptionist duties, transporting clients, data entry, running electronic health record reports, copying and collation materials, typing, mailing correspondence, maintaining office equipment and vehicles, maintaining preassembled staffing packets, ordering supplies, filing clinical records and purchase requisitions as requested.

The CSR assists persons in services by scheduling appointments and providing quality customer service to direct person and appropriate staff members and meets with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scanning documents and other information into the individual’s electronic chart. The CSR gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected individual responsibility for scheduled visit based on insurance and financial ability to pay. The CSR assists with obtaining authorization from insurance companies for required services and provides responses to account for specific concerns from individuals about balances. The CSR follows up on past due balances and develops an agreement to pay according to center policy. The CSR identifies and schedules individuals with Benefits Specialists.

The CSR also works with a team of business support staff to ensure an effective and efficient work environment.

Location: Marble Falls, TX

Hourly Salary Range: $17.30 - $21.05

Differential Detail

• $1.00 per hour - 2 year previous experience
• $1.00 per hour - BTCS Tenure
• 0.75 per hour - Bilingual
• $1.00 per hour - Career Ladder Specialty

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

CityMarble Falls, TX CountyBurnet CountyCredentialsMinimum Qualifications

Must have valid Texas driver’s license and maintain approved driving status throughout employment.

High school diploma or GED.

Ability to organize workspace and activities using initiative.

Follow oral and written instructions.

Must be able to learn how to input information into an electronic health record.

Ability to stay calm in a very fast-paced environment.

Must be comfortable working with clients and families in crisis.

Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors.

Must be fluent in English.

Preferred Qualifications

Experience in a person-centered medical, hospital or LMHA setting with an emphasis of working at the front desk and completing financial assessments is highly preferred as well as knowledge of

both commercial and government insurance processes.

Salary Amount$35,984.00 - $43,784.00/year