Customer Service Representative

Bluebonnet Trails Community Services; Seguin (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Bilingual English/Spanish

2-year tenure bonus

Career ladder specialty

Prior experience bonus

Job summary

Bluebonnet Trails Community Services in Seguin, TX is hiring a Customer Service Representative. You will handle clerical tasks, schedule appointments, verify insurance, and process payments while coordinating provider schedules and reminders for clients.

The role requires a High School diploma or GED, strong organizational skills, and the ability to work calmly in a fast-paced environment. Bilingual English/Spanish is highly preferred and a Texas driver’s license is required.

Qualifications

• High school diploma or GED is required.
• Ability to organize workspace and activities using initiative.
• Follow oral and written instructions.
• Must be able to input information into an electronic health record.
• Ability to stay calm and focused in a fast-paced environment.
• Must be able to work with clients, families and staff utilizing tact and diplomacy.
• Must be able to work collaboratively with adult, child/youth, crisis, intake and respite units and contractors.
• Must have valid Texas driver's license and maintain approved status.

Responsibilities

• Answer phone calls and greet clients and families.
• Check in clients (virtual or in person) and schedule appointments.
• Verify insurance and complete financial reviews.
• Process payments and manage payment plans and copays.
• Perform data entry and prepare reports; monitor productivity measures.
• Coordinate provider appointments and manage schedules; provide reminder calls.

Skills

Customer service

Communication

Organization

Diplomacy

Time management

Bilingual English/Spanish

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Who we are: Bluebonnet Trails is a nonprofit company that has been providing community services since 1997. Over the past two decades, services have expanded to include resources for autism, early childhood intervention, substance addiction, primary health care and more. Bluebonnet Trails currently serves eight counties.

Why Bluebonnet Trails? Simple. Our vision is health and fulfilled lives and our mission is the continuation of shaping and investing in a system of care valued by our communities, designed to improve the health and independence of the people we serve.

About the role: The Customer Service Representative provides a variety of clerical duties which include, but are not limited to, answering phone calls, greeting clients and families, checking in clients (virtually or in person), scheduling appointments, insurance verification, completing financial reviews, processing payments (payment plans and copays), data entry, completing reports and providing productivity measures. Within this position, you are responsible for the coordination of provider appointments and managing their schedules along with providing reminder calls to clients. This position works with various workstations and interacts with a variety of individuals and agencies and works in collaboration with all medical and clinical teams within Guadalupe County.

Who you are: An individual who is passionate about helping others, hard-working, honest, and personable. A team-player, go-getter, jack of all trades and an out of the box thinker. One who can handle a fast-paced environment and remain calm under pressure. You also have a High School diploma or GED, a valid Texas Drivers License, knowledge of Microsoft applications, initiative, diplomacy, as well as organizational and time management skills. You must also be comfortable collaborating with an array of individuals including but not limited to adults, children/youth, those in crisis as well as intake and respite units.

Bonus if you have at least one year experience within a medical or hospital setting, have working knowledge of medical insurance and if you are bilingual (English/Spanish).

Location: Seguin, TX

Differential Detail

• $.75/hour - Bilingual
• $1.00/hour - 2 year tenure with BTCS
• $1.00/hour - Career ladder specialty
• $1.00/hour - 2 previous experience in a similar role

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

Minimum Qualifications

High school diploma or GED.

Ability to organize workspace and activities using initiative.

Follow oral and written instructions.

Must be able to learn how to input information into an electronic health record.

Ability to stay calm and focused in a fast-paced environment.

Must be able to work with clients, families and staff utilizing tact and diplomacy.

Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake and respite units and contractors.

Must have valid Texas drivers license and maintain approved drivers status throughout employment.

Preferred Qualifications

Front desk and experience with financials in a behavioral health setting preferred.

Bilingual in English/Spanish highly preferred.

Knowledge of insurance company processes.