(1635) Customer Service Representative

Bluebonnet Trails Community MHMR Center; Marble Falls (TX); On-site; USD 24,000 - 29,000; Full time

Job summary

Bluebonnet Trails Community MHMR Center is seeking a Customer Service Representative (CSR) to provide administrative support across behavioral health, medical, and dental clinics in the South-Central Texas region. The role includes scheduling, data entry in the EHR, insurance verification, and assisting with financial assessments.

The CSR collaborates with clerical staff and Benefits Specialists, handling outreach on past due balances and maintaining office operations in Marble Falls, TX.

Qualifications

• High school diploma or GED required; fluent in English.
• Valid Texas driver’s license and driving status maintained.
• Ability to input information into an electronic health record.
• Ability to stay calm in a fast-paced environment and work with clients in crisis.

Responsibilities

• Provide clerical support including receptionist duties and data entry.
• Verify insurance and determine patient financial responsibility.
• Schedule appointments and assist with financial assessments.
• Collaborate with Benefits Specialists to schedule individuals.

Skills

Customer service

Data entry

Communication

Organizational skills

Crisis response

Education

High school diploma or GED

Tools

Electronic Health Record input

Job description

The customer service representative (CSR) provides administrative support and assistance to integrated behavioral health, medical, and dental clinics and works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas.

The CSR provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager to include receptionist duties, transporting clients, data entry, running electronic health record reports, copying and collation materials, typing, mailing correspondence, maintaining office equipment and vehicles, maintaining preassembled staffing packets, ordering supplies, filing clinical records and purchase requisitions as requested.

The CSR assists persons in services by scheduling appointments and providing quality customer service to direct person and appropriate staff members and meets with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scanning documents and other information into the individual’s electronic chart. The CSR gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected individual responsibility for scheduled visit based on insurance and financial ability to pay. The CSR assists with obtaining authorization from insurance companies for required services and provides responses to account for specific concerns from individuals about balances. The CSR follows up on past due balances and develops an agreement to pay according to center policy. The CSR identifies and schedules individuals with Benefits Specialists.

The CSR also works with a team of business support staff to ensure an effective and efficient work environment.

Location: Marble Falls, TX

Hourly Salary Range: $17.30 – $21.05

• $1.00 per hour – 2 year previous experience
• $1.00 per hour – BTCS Tenure
• 0.75 per hour – Bilingual

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

City

City Marble Falls, TX

County

County Burnet County

Credentials Minimum Qualifications:
Must have valid Texas driver’s license and maintain approved driving status throughout employment.
High school diploma or GED.
Ability to organize workspace and activities using initiative.
Follow oral and written instructions.
Must be able to learn how to input information into an electronic health record.
Ability to stay calm in a very fast-paced environment.
Must be comfortable working with clients and families in crisis.
Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors.
Must be fluent in English.
Preferred Qualifications:
Experience in a person-centered medical, hospital or LMHA setting with an emphasis of working at the front desk and completing financial assessments is highly preferred as well as knowledge of
both commercial and government insurance processes.

Administration Address:
1009 N. Georgetown Street,
Round Rock, Texas 78664

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2026-2029 (PDF)