Healthcare Front Desk & Admin Coordinator

Quantum Healthcare Group; Bradenton (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Quantum Healthcare Group is seeking an Administrative Assistant/Receptionist to handle front-desk duties, answer phones, greet visitors, and support multiple administrative departments. The role requires strong communication and organizational skills and offers opportunities to liaise with families, residents, and medical staff.

The position involves coordinating schedules, maintaining records, processing mail, and assisting with room and department communications within the facility.

Qualifications

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Responsibilities

• Answer telephones and determine nature of call and direct caller to appropriate individual or department.
• Receive and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Answer questions about the organization and provide callers with address, directions, and other information.
• Operate paging or telephone system, as required.
• For residents without phones send calls to the nursing unit to facilitate communication with the resident.
• Receive requests from within the Facility and locate personnel through paging system.
• Greet visitors and direct to appropriate office and/or resident room.
• Provide directions and information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate.
• Ensure guests and visitors abide by existing rules, as directed.
• Monitor visitor access and sign-in process.
• Receive, sort, and distribute mail and maintain route publications.
• Prepare and process correspondence for the Administrator and department directors, as necessary.
• Order, receive, and maintain office supplies.
• Perform other clerical duties such as filing, photocopying, and collating.
• Provide administrative assistance to the Administrative staff.
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Operate copier, office machines, etc., as directed.
• Perform general secretarial and administrative duties as required or directed by the Administrator in support of the administrative functions of all departments within the Facility.
• Accept and perform temporary or long-term assignments to various departments within the Facility, as required by the Administrator.
• Maintain an adequate liaison with families and residents.
• Maintain a productive working relationship with the medical profession and other health related facilities and organizations.
• Maintain a current file and listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor, LPN, or RN.)
• Monitor presence and location of sale representatives in the Facility.
• Serve on various committees of the Facility (i.e., Infection Control, Quality Assurance & Assessment, Safety, etc., as appointed by the Administrator) and provide written/oral reports of such committee meetings to the Administrator, as necessary.
• Assist in scheduling department working hours, personnel, work assignments, etc., as necessary, or required.
• Schedule and participate in departmental meetings, as directed.
• Schedule appointments for the administrative staff.
• Coordinate staff meetings and maintain minutes of such meetings, as directed.

Skills

Administrative experience

Receptionist duties

Customer service

Telephone etiquette

Job description

Quantum Healthcare Group is seeking an Administrative Assistant/Receptionist to handle front-desk duties, answer phones, greet visitors, and support multiple administrative departments. The role requires strong communication and organizational skills and offers opportunities to liaise with families, residents, and medical staff.

The position involves coordinating schedules, maintaining records, processing mail, and assisting with room and department communications within the facility.