Healthcare Financial Counselor - Patient Accounts

Wilson Health; Sidney (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Free medical care

Generous PTO

Medical insurance

HSA

Life Insurance

Disability Insurance

Retirement plan

Tuition assistance

On-site gym

Job summary

Wilson Health in Sidney, Ohio is seeking a full‑time Financial Advisor to join the Patient Accounts team. You will help patients understand financial responsibility, discuss payment options, and guide eligibility for assistance programs.

The role requires attention to detail, excellent communication skills, and the ability to work with multiple systems in a fast-paced healthcare setting. This position offers strong benefits and opportunities within a community hospital.

Qualifications

• High school diploma or GED required.
• Minimum of one year of experience or training in a medical, patient accounts, billing, or collections environment.
• Experience with Epic, Meditech, and Ohio Medicaid’s Presumptive Eligibility system preferred.
• Previous healthcare financial counseling, patient collections, registration, or revenue cycle experience is strongly preferred.

Responsibilities

• Contact patients regarding estimated costs for upcoming procedures and discuss pre-payment options.
• Review patient accounts and explain balances remaining after insurance or government payments.
• Counsel patients regarding payment options and available financial assistance programs.
• Establish patient payment plans according to Wilson Health policies.
• Arrange payment of deductibles prior to or on the day of scheduled and unscheduled procedures.
• Meet with patients during registration, admission, or prior to discharge when financial counseling is needed.
• Assist eligible patients with Charity Care and Care Assurance applications and maintain required documentation and records.
• Obtain Presumptive Eligibility through Ohio Medicaid for qualified patients.
• Assist Obstetric patients with payment arrangements through the Cradle Club.
• Answer incoming patient calls regarding account balances, billing concerns, and payment options.
• Process patient payments when applicable.
• Review accounts for appropriate referral to outside collection agencies.
• Process bankruptcies and assist with legal notices received from collection agencies.
• Identify patient overpayments and communicate findings to the Manager of Patient Accounts.
• Work closely with outsourced agencies regarding patient payments and financial assistance programs.
• Provide requested information to third-party insurance companies while ensuring appropriate authorization for release of information.
• Maintain accurate documentation while protecting patient confidentiality.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma

Tools

Epic

Meditech

Presumptive Eligibility system

Job description

Wilson Health in Sidney, Ohio is seeking a full‑time Financial Advisor to join the Patient Accounts team. You will help patients understand financial responsibility, discuss payment options, and guide eligibility for assistance programs.

The role requires attention to detail, excellent communication skills, and the ability to work with multiple systems in a fast-paced healthcare setting. This position offers strong benefits and opportunities within a community hospital.