Healthcare Field Service Ops Leader

Rs&A Llc; North Carolina; On-site; USD 100,000 - 135,000; Full time

Job summary

Solutech seeks a Field Service Manager for North Carolina to lead field service operations and drive improvements in mean time to repair for critical medical devices. The role requires coordinating scheduling, performance, and compliance while supporting client engagements and cross-team collaboration.

The FSM will partner with the National Service Director and manage field service engineers, ensuring effective communication and data-driven decision making via Oracle NetSuite.

Qualifications

• Completion of required training, including management/communication courses, as identified in the annual review process.
• Prior experience with people oversight/development.
• Strong analytical skills.
• Strong interpersonal communication, writing, project management, and administrative skills.
• Ability to motivate others, build consensus, and drive lasting change.
• Willingness to learn, receive feedback, and be part of a team environment - The Culture of WE
• Ability to deal with ambiguity and attention to detail.
• Proficiency in Oracle NetSuite.

Responsibilities

• Oversight of field service teams and performance.
• Coordinate, execute, and evaluate field service work daily via Oracle NetSuite dashboard.
• Maintain consistent communication with all assigned FSEs.
• Collaborate with other team leaders to advance service delivery and respond to issues.
• Manage scheduling for all field service team members to ensure client/machine coverage.
• Provide a conduit for information from the field to operations management.
• Maintain systems in alignment with FSE job descriptions and QMS standards.
• Oversee administrative compliance: expenses, vendor credentialing, PTO coordination.
• Seek feedback to drive continuous improvement and support client engagement.
• Support talent acquisition and employee development within the area.

Skills

People management

Analytical skills

Interpersonal communication

Project management

Written communication

Administrative skills

Oracle NetSuite

Tools

Oracle NetSuite

Job description

Solutech seeks a Field Service Manager for North Carolina to lead field service operations and drive improvements in mean time to repair for critical medical devices. The role requires coordinating scheduling, performance, and compliance while supporting client engagements and cross-team collaboration.

The FSM will partner with the National Service Director and manage field service engineers, ensuring effective communication and data-driven decision making via Oracle NetSuite.