Healthcare Facilities Operations Lead

UMass Memorial Health; Northborough (MA); On-site; USD 74,000 - 133,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an experienced Facilities Manager to coordinate maintenance, oversee CMMS-driven workflows, and lead teams across hospital campuses. You will ensure safe, compliant operation of facilities, grounds, and building systems and drive continuous improvements in maintenance performance.

The role requires 3+ years in healthcare facilities operations, strong leadership and communication skills, and expertise in HVAC/electrical/plumbing and life safety.

Qualifications

• Associate degree in Facilities Management, Construction Management, or related field.
• Valid driver's license.
• Bachelor's degree in Facilities Management, Engineering, Construction Management, or related field.
• Certified Healthcare Facility Manager (CHFM).
• Minimum three years' experience in healthcare facilities maintenance, building operations, engineering, construction, or related field.
• Demonstrated Leadership potential.
• Working knowledge of HVAC, electrical, plumbing, life safety, utility systems, and building automation systems.
• Experience utilizing Computerized Maintenance Management Systems (CMMS).
• Strong organizational, communication, leadership, and customer service skills.

Responsibilities

• Assists in coordinating maintenance, repair, and improvement activities for UMMH-owned and leased facilities, ensuring buildings, grounds, and infrastructure are maintained in a safe, reliable, and operational condition.
• Checks daily work order activities through the Computerized Maintenance Management System (CMMS), for prioritization, assignment, monitoring, and closure of corrective, preventive, and demand maintenance activities.
• Monitors work order and preventive maintenance performance metrics and develop recommendations to improve service delivery, staff productivity, and customer satisfaction.
• Coordinates and supervises maintenance personnel and contracted service providers to ensure work is completed safely, efficiently, and in accordance with applicable codes, standards, and project specifications.
• Performs routine inspections of facilities, grounds, and building systems to identify deficiencies, equipment failures, safety concerns, and opportunities for operational improvements.

Skills

Leadership potential

CMMS proficiency

HVAC knowledge

Building systems know-how

Organizational skills

Communication skills

Team leadership

Education

Associate degree in Facilities Management or related field

Bachelor's degree in Facilities Management or Engineering or related field

CHFM Certification

Tools

CMMS software

Job description

UMass Memorial Health is seeking an experienced Facilities Manager to coordinate maintenance, oversee CMMS-driven workflows, and lead teams across hospital campuses. You will ensure safe, compliant operation of facilities, grounds, and building systems and drive continuous improvements in maintenance performance.

The role requires 3+ years in healthcare facilities operations, strong leadership and communication skills, and expertise in HVAC/electrical/plumbing and life safety.