Healthcare Experience Strategist

ZS; United States; Hybrid; USD 85,000 - 120,000; Full time

Job summary

ZS is seeking an experienced Experience Designer to join the DXD practice in the United States. You will collaborate with clients to conceive and create engaging multi‑channel experiences in health care, shaping interactions among patients, providers and brands.

Apply human‑centred design, run research activities, craft journeys, service blueprints and prototypes, and translate insights into tangible design expressions and strategies.

Qualifications

• Bachelor’s degree in design or related field.
• 1-3+ years applying Design Thinking to reach successful business outcomes.
• Excellent communication and collaboration with senior stakeholders.
• Experience with user-centered design for multi-channel experiences.
• Familiarity with health-care domain a plus.

Responsibilities

• Work with clients to conceive and create engaging experiences across channels, ensuring meaningful interactions between customers and businesses.
• Support the creation of experience design deliverables: experience maps, user journeys, service blueprints, and personas.
• Partner with cross-disciplinary teams through all phases of the design process and guide go-to-market strategies.
• Conduct qualitative research using design, behavioral, ethnographic, and market methods to inform design decisions.
• Lead stakeholder interviews and articulate business objectives to inform design thinking.
• Prototype experiences across mediums and iterate
• Prepare for presentations with precision and clear storytelling to diverse stakeholders
• Convey strategy through visual and verbal communication
• Craft stories connecting user needs, concepts, principles, and details
• Plan and facilitate Design Thinking workshops to promote customer-centricity
• Be an active member of the practice and share ideas on new approaches.

Skills

Design Thinking

UX Research

User-Centered Design

Communication

Team collaboration

Education

Bachelor’s degree in Design

Job description

ZS is seeking an experienced Experience Designer to join the DXD practice in the United States. You will collaborate with clients to conceive and create engaging multi‑channel experiences in health care, shaping interactions among patients, providers and brands.

Apply human‑centred design, run research activities, craft journeys, service blueprints and prototypes, and translate insights into tangible design expressions and strategies.