Healthcare Experience Design Strategist

ZS; New York (NY); Hybrid; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

ZS is a consulting and technology firm focused on health care, data, and human-centered design. The DXD practice creates engaging experiences and solutions for patients, caregivers, and providers worldwide.

The role centers on conceiving and delivering human-centered experiences across channels, with a focus on health-related experience design. Collaboration with cross-disciplinary teams and client-facing work are key elements.

Qualifikationen

• Bachelor’s degree in design/design strategy/design research/service design/industrial design, psychology, anthropology or a related discipline focused in social science and design communication.
• 1–3+ years applying Design Thinking to achieve business outcomes; Life Sciences/Healthcare experience is a plus.
• Excellent communication and collaboration skills with all management levels.
• Experience with user-centered design (UCD) for multi‑channel experiences.
• Well versed in Experience and/or Service Design Thinking.
• Exposure to ethnography, contextual inquiry, interviews, usability testing, and applying findings to design decisions.
• Travel up to 25% for research and client locations.

Aufgaben

• Support the design and delivery of new services, products and brand experiences.
• Create deliverables like experience maps, user journeys, service blueprints and personas.
• Collaborate with cross-disciplinary teams through all design phases from context to go‑to‑market.
• Conduct qualitative research using design, behavioral and market methods to inform design.
• Lead stakeholder interviews and articulate business objectives to inform design thinking.
• Prototype experiences across channels and iterate toward final solutions.
• Present design solutions with precision to stakeholders and clients.
• Help communicate strategy through visual and verbal storytelling.
• Assist in planning Design Thinking workshops and evangelize customer centricity.
• Be an active member of the practice and share ideas for challenges.

Kenntnisse

Design Thinking

User research

UCD process

English fluency

Collaboration

Ausbildung

Bachelor’s degree in design-related field

Jobbeschreibung

ZS is a consulting and technology firm focused on health care, data, and human-centered design. The DXD practice creates engaging experiences and solutions for patients, caregivers, and providers worldwide.

The role centers on conceiving and delivering human-centered experiences across channels, with a focus on health-related experience design. Collaboration with cross-disciplinary teams and client-facing work are key elements.