Healthcare Equipment Customer Service & Logistics

US Med-Equip; Solon (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

US Med-Equip in Solon, OH is looking for a Customer Service Representative to support hospital partners by coordinating with operations and sales to ensure timely delivery of essential medical equipment. The role emphasizes customer service excellence and seamless communication across teams.

Responsibilities include loading and transporting equipment, managing deliveries through the company portal, and supporting branch warehouse functions.

Qualifications

• High School Diploma or equivalent required.
• Must have valid driver’s license and clean driving record for past 3 years.
• Ability to use the company portal daily to manage orders and deliveries.

Responsibilities

• Load, secure, and transport equipment to healthcare institutions.
• Safely drive and maintain company vehicles.
• Assist with servicing, shipping, and receiving at the branch warehouse.
• Provide professional customer service to hospital contacts and respond to their needs.
• Maintain neat appearance and wear company uniform.
• Follow operations process and quality management standards.
• Coordinate daily with local sales representative and other team members on orders and deliveries.
• Participate in business planning and professional development sessions.
• Other duties as assigned.

Skills

Customer service

Communication skills

English proficiency

Teamwork

Unsupervised work

Reading & math

DOT physical

Education

High School Diploma or equivalent

Tools

Company portal

Job description

US Med-Equip in Solon, OH is looking for a Customer Service Representative to support hospital partners by coordinating with operations and sales to ensure timely delivery of essential medical equipment. The role emphasizes customer service excellence and seamless communication across teams.

Responsibilities include loading and transporting equipment, managing deliveries through the company portal, and supporting branch warehouse functions.