Healthcare Equipment Care Coordinator

Banner Health; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Banner Health in Phoenix is seeking an HME Customer Care Representative to coordinate medical equipment orders, verify insurance, and support referrals and pre-certifications. You will bridge patients, providers, insurers and clinical staff to ensure timely, accurate processing of requests.

The role emphasizes proactive problem-solving and clear communication, leveraging medical terminology to advocate for patients and deliver reliable outcomes in a fast-paced environment.

Qualifications

• High school diploma or GED; basic literacy and math.
• Working knowledge of medical terminology and familiarity with hospital operations.
• Proficiency with commonly used office software and ability to learn new applications.

Responsibilities

• Handle referrals for new orders and refills; verify information for pre-certifications, authorizations, and certificates of medical necessity.
• Build equipment orders from patient records and offer alternative products to improve outcomes.
• Provide verbal and written instructions to patients and families regarding products, reimbursement, and financial responsibility.
• Data entry of patient intake information and recording insurance information and authorization requirements.
• Coordinate delivery of services and referrals with dispatch, warehouse, and clinical staff; set delivery expectations.

Skills

Medical terminology

Organizational skills

Office software

Education

High school diploma / GED

Tools

Basic office software

Job description

Banner Health in Phoenix is seeking an HME Customer Care Representative to coordinate medical equipment orders, verify insurance, and support referrals and pre-certifications. You will bridge patients, providers, insurers and clinical staff to ensure timely, accurate processing of requests.

The role emphasizes proactive problem-solving and clear communication, leveraging medical terminology to advocate for patients and deliver reliable outcomes in a fast-paced environment.