Healthcare Equipment & Payer Support Specialist

Banner Health; United States; On-site; USD 25,000 - 38,000; Full time

Job summary

Banner Health seeks an HME Customer Care Representative to ensure patients receive the right medical equipment promptly. You will bridge patients, providers, insurers, and clinical teams to transform authorizations and verifications into a clear care path.

You will build and manage equipment orders, propose alternative products to improve outcomes, and coordinate with dispatch and clinical staff to set actionable expectations. Prior experience in healthcare is preferred.

Qualifications

• Must have literacy and basic math skills.
• Working knowledge of medical terminology and familiarity with hospital operations.
• Proficient with commonly used office software and ability to learn new software applications.

Responsibilities

• Handle requests for referrals for new orders and refills; verify information and initiate pre-certifications and authorizations.
• Build equipment orders using information from patient records and coordinate services; offer alternate product suggestions.
• Provide verbal and written instructions to patients and families about products, services, reimbursement, and financial responsibilities.
• Enter patient intake information into the computer system and record insurance information and authorization requirements.
• Coordinate delivery of services with dispatch, warehouse and clinical staff to ensure product availability and set delivery expectations.
• Resolve issues with patients, hospitals, insurers, and clinical staff; manage payer and referral source information.

Skills

Medical terminology

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Banner Health seeks an HME Customer Care Representative to ensure patients receive the right medical equipment promptly. You will bridge patients, providers, insurers, and clinical teams to transform authorizations and verifications into a clear care path.

You will build and manage equipment orders, propose alternative products to improve outcomes, and coordinate with dispatch and clinical staff to set actionable expectations. Prior experience in healthcare is preferred.