Healthcare Eligibility Advocate – Access & Financial Aid

Savista, LLC; Kankakee (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

Savista, LLC in Kankakee, IL is hiring an Eligibility Specialist I to aid uninsured and underinsured patients in accessing financial assistance for medical care. You will meet with patients, assess eligibility, and guide them through Medicaid, Medicare, disability, and charity programs while ensuring HIPAA-compliant recordkeeping.

This full-time, onsite role requires empathy, strong organization, and clear communication to help patients navigate complex funding options and meet deadlines.

Qualifications

• High school diploma or GED.
• At least 1 year of experience in a customer-facing role, preferably in healthcare financial counseling, patient advocacy or case management.
• Flexibility to provide support at nearby hospital locations within assigned market area.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Travel: 0-15%

Responsibilities

• Meet with patients in-person to assess financial assistance eligibility and provide guidance on available programs.
• Facilitate the application process for Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility and resolve coverage issues.
• Maintain a high caseload, prioritizing tasks to meet deadlines and follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients empathetically.
• Maintain accurate and confidential records in compliance with HIPAA and policies.
• Meet productivity and quality metrics for financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects as assigned.

Skills

Customer service

Healthcare billing

Communication

Empathy

Education

High school diploma or GED

Job description

Savista, LLC in Kankakee, IL is hiring an Eligibility Specialist I to aid uninsured and underinsured patients in accessing financial assistance for medical care. You will meet with patients, assess eligibility, and guide them through Medicaid, Medicare, disability, and charity programs while ensuring HIPAA-compliant recordkeeping.

This full-time, onsite role requires empathy, strong organization, and clear communication to help patients navigate complex funding options and meet deadlines.