Healthcare DME Customer Support Specialist

Corner Home Medical; BLOOMINGTON (MN); On-site; USD 17,000 - 18,000; Full time

Job summary

Corner Home Medical in Bloomington, MN is seeking a Customer Service Representative to join our healthcare team. You will handle calls, emails, and in‑person interactions, take orders, verify insurance, and prepare billing documentation.

No healthcare terminology or billing experience required, but training provided. The role supports inventory, maintains a friendly retail environment, and helps patients obtain needed DME. Monday–Friday 8:30am–5:00pm; 40 hours/week.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred—healthcare or medical office experience a plus.
• Knowledge of medical terminology, insurance billing, or DME equipment helpful but not required.
• Experience with Brightree software is preferred; training is available.
• Strong written and verbal communication skills.
• Excellent phone etiquette and professional customer interaction skills.
• Ability to multitask in a fast-paced office setting.
• Strong attention to detail and high accuracy with data entry.
• Ability to learn medical products, insurance requirements, and Medicare guidelines.
• Must be able to read, write, and speak English fluently.
• Computer proficiency required, strong organizational skills a must.
• Team-oriented, dependable, and motivated to provide high-quality service.

Responsibilities

• Provide excellent customer service through phone, email, and in-person interactions.
• Take customer orders and accurately enter information into the computer system.
• Assist walk-in customers with product questions, retail sales, and order support.
• Initiate insurance verification and collect required insurance information.
• Prepare billing documentation including CMNs, waivers, and required forms.
• Maintain confidentiality and communicate professionally with customers and referral sources.
• Balance the daily till and assist with deposit preparation as needed.
• Support inventory management and maintain a clean, organized retail environment.
• Participate in company training, in-services, and on-call duties as required.
• Perform additional duties as assigned by branch management.

Education

High school diploma or equivalent

Tools

Brightree

Job description

Corner Home Medical in Bloomington, MN is seeking a Customer Service Representative to join our healthcare team. You will handle calls, emails, and in‑person interactions, take orders, verify insurance, and prepare billing documentation.

No healthcare terminology or billing experience required, but training provided. The role supports inventory, maintains a friendly retail environment, and helps patients obtain needed DME. Monday–Friday 8:30am–5:00pm; 40 hours/week.